Sales Operations Coordinator

Mai Placement • Brooklyn, NY

2d

About The Position

The Sales Operations Coordinator supports a growing facility maintenance company by ensuring sales requests, proposals, and operational handoffs are handled quickly and accurately. The role works closely with Sales and Operations to turn customer requirements into clear work orders, accurate documentation, and actionable instructions. It requires taking ownership, identifying and resolving problems, and following through without constant direction.

The coordinator manages sales-to-operations handoffs; prepares, verifies, and distributes work orders, contract management documents, and related paperwork; and communicates across departments to clarify requirements and address issues. Over time, the role will expand to include job costing and proposal preparation, evaluating labor, staffing, and supply requirements to create accurate estimates and professional customer proposals. The coordinator also uses Salesforce and other digital tools, including an evolving AI-driven platform, to organize information and improve workflows.

Requirements

• At least 2 years of professional office experience; operations, sales support, coordination, or administration experience is ideal.
• Strong organizational skills and exceptional attention to detail.
• Ability to learn software, technology, and digital systems quickly.
• Ability to manage multiple priorities and work accurately under tight deadlines.
• Strong communication skills and confidence working across departments.
• Independent problem-solving ability and good business judgment.
• A proactive, accountable approach and consistent follow-through.
• Ability to handle pressure, accept direct feedback, and adapt quickly.
• Takes ownership, thinks quickly, catches errors and inconsistencies, works with urgency, learns independently, communicates clearly, and remains coachable.

Nice To Haves

• Experience with Salesforce.
• Experience with job costing, estimating, or proposal preparation.

Responsibilities

• Manage the handoff of completed sales to Operations, ensuring jobs have clear instructions, accurate details, and the information needed for execution.
• Prepare, verify, and distribute work orders, contract management documents, and related paperwork.
• Learn to evaluate job requirements, labor, staffing, and supplies to prepare estimates and customer proposals.
• Communicate with salespeople, managers, and Operations to gather information, clarify requirements, and resolve issues.
• Use Salesforce and other digital tools, including an evolving AI-driven platform, to organize information and improve workflows.
• Identify missing information, pricing inconsistencies, and potential mistakes, and take initiative to resolve them.
• Handle time-sensitive requests, meet deadlines, provide timely updates, and take responsibility for completing assignments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed