Sales Operations Coordinator

Puffco • Los Angeles, CA

9d • Hybrid

About The Position

The Sales Operations Coordinator supports Puffco’s Sales Team by providing customer service, managing administrative processes, and coordinating internal communications across departments. The role works closely with Sales, Finance, and Logistics to support smooth operations, strong customer relationships, and business success. It is a hybrid position based at Puffco’s Los Angeles headquarters, requiring 2–3 days per week in the office. The compensation range is $68,500–$70,000, with individual compensation determined by experience and skillset.

Requirements

• At least 2 years of experience working in a similar role.
• Strong internal and client-facing communication skills.
• Advanced troubleshooting and multitasking skills.
• Experience working with ERP and/or CRM systems.
• Experience using and multitasking within Salesforce.
• Passion for customer success and value creation.
• Knowledge of Microsoft Office Suite.
• Ability to multitask, prioritize, and function well under pressure and tight delivery timeframes.
• Ability to work effectively in a team environment or independently.
• A high degree of tact, initiative, accuracy, and judgment, and superior interpersonal skills.

Nice To Haves

• A polished, challenge-oriented individual who can contribute their talents to a team environment.
• Passion for growth in business administration, development, and sales.

Responsibilities

• Provide prompt, excellent customer service and support by email and phone.
• Follow up with existing accounts and develop new leads.
• Help the Finance team with financial reconciliation.
• Work with Logistics on shipment claims.
• Handle warranties for wholesale clients.
• Support the sales team with reporting, customer follow-up, and ad hoc requests.
• Serve as the first point of contact for clients and keep them informed and supported throughout the sales process.
• Follow up with customers to collect required forms and documents.
• Help maintain strong relationships with existing clients.
• Prepare daily status reports.
• Check for system synchronization issues and communicate appropriate next steps.
• Assist Account Managers with interdepartmental matters involving Finance and Logistics.
• Review PACT Act news and regulations and their effects on the industry.

Benefits

• Competitive pay
• 401K
• Medical, dental, vision, and life coverage
• Flexible time off
• Friendly office at LA Center Studios with a fun, casual, and comfortable work environment
• Access to Puffco products
• Snacks, lunches, and events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed