Sales Operations Coordinator

Office•Petaluma, CA

2d•Hybrid

About The Position

The Sales Operations Coordinator supports sales execution, customer operations, trade promotion processes, and cross-functional collaboration across the Sales organization. The role coordinates customer information, commercial processes, product and customer information management, and sales communications. It requires strong attention to detail, organization, and the ability to manage multiple priorities. The coordinator is also the primary administrator and content steward for the Sales SharePoint environment, supporting communication, knowledge management, consistency, and process adoption across the commercial organization. The position supports multiple customers, accounts, and sales teams; coordinates projects, requests, reporting, and customer initiatives; assists with budget tracking, customer forms, new item setup, promotional planning, and sales reporting; and helps maintain customer records, product data, portals, and retailer requirements. It also supports trade promotion planning and execution, sales communications, meetings, events, and special projects. The coordinator works across Sales, Marketing, Supply Chain, Finance, Customer Service, Category Management, Revenue Growth Management, and IT, and contributes to process improvement, documentation, training materials, and best practices. All employees are responsible for upholding Amy’s Food Safety and Quality Policy, following applicable Food Safety and Sustainability programs, and participating in required training. The role is hybrid, with travel potentially required up to 20%, and is not eligible for sponsorship.

Requirements

Associate degree, bachelor's degree, technical certification, or an equivalent combination of education and experience.
2–5 years of experience supporting Sales Operations, Commercial Operations, Customer Service, Marketing, Business Operations, or Sales within the CPG, Food & Beverage, or related industries.
Experience with customer-facing processes, commercial systems, customer data, and cross-functional project coordination.
Strong proficiency with Microsoft Excel, PowerPoint, Outlook, Teams, and SharePoint.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports and business correspondence and present information effectively in group settings.
Ability to calculate figures and amounts such as differences, percentage change, and discounts.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to perform routine office activities, communicate, and work at a computer; may occasionally lift or move materials up to 10 pounds.

Nice To Haves

Experience with Trade Promotion Management systems, including TELUS TPM or similar platforms.
Experience administering or supporting SharePoint environments.
Experience managing customer forms, item setup processes, product information, and commercial documentation.
Familiarity with ERP systems, CRM systems, customer portals, syndicated data, and sales reporting tools.

Responsibilities

Provide high-level support across multiple customers, accounts, and sales teams.
Coordinate projects, requests, reporting, and customer initiatives supporting day-to-day sales operations.
Assist with budget tracking, customer forms, new item setup, promotional planning activities, and sales reporting.
Coordinate internal follow-up on customer requests involving product information, logistics, marketing assets, compliance documentation, and operational inquiries.
Provide backup administrative support for trade promotion planning, customer programs, and promotional execution.
Support onboarding and maintenance of customer portals and retailer-specific requirements.
Keep customer records, product data, and account information current and accurate.
Administer the Sales SharePoint environment and maintain standardized document libraries, workflows, communication hubs, and best practices.
Publish and manage sales communications, announcements, tools, customer updates, and team resources.
Improve the organization and accessibility of commercial information and resources.
Identify opportunities to streamline processes and improve operational efficiency.
Collaborate with Sales, Marketing, Supply Chain, Finance, Customer Service, Category Management, Revenue Growth Management, and IT.
Support sales meetings, planning sessions, trade shows, customer events, and internal initiatives.
Assist with special projects as business priorities evolve.
Support continuous improvement through process documentation, training materials, and best-practice development.
Uphold Amy’s Food Safety and Quality Policy, follow Food Safety and Sustainability programs, and participate in required training.