Sales Operations Coordinator

Crafco•Phoenix, AZ

10d•Onsite

About The Position

Crafco, Inc. is hiring a Sales Operations Coordinator at its corporate office in Phoenix, Arizona. The role provides comprehensive administrative and operational support to the sales team and the inside sales/sales administration department. The successful candidate is highly organized and detail-oriented, communicates effectively, and can manage multiple priorities in a fast-paced environment. The coordinator researches and qualifies sales opportunities, maintains opportunity information in Salesforce, and routes opportunities to the appropriate team members. The role also backs up Contract/Sales Administration and, as proficiency develops, assists with bids, registrations, contracts, renewals, insurance requirements, and other commercial activities. Additional work includes first-line Salesforce support, administrative support for sales personnel, process documentation and improvement, special projects, and developing proficiency in the systems used by Sales, including QuoteWerks, SAP, and Microsoft Office. The position offers a competitive hourly rate and an excellent benefits package. Applicants must be authorized to work in the United States and have a valid driver's license. Employment offers are contingent on a pre-employment drug test and background check.

Requirements

At least two years of administrative support experience.
Computer proficiency, including Microsoft Office Suite, email, and proprietary systems.
Excellent written and verbal communication skills, including the ability to explain complex information concisely and compellingly.
Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
Proficiency with bid management software, MS Office Suite, and other relevant tools.
Exceptional diligence and accuracy.
Ability to work under pressure and meet tight deadlines in a fast-paced environment.
Ability to collaborate effectively with cross-functional teams and build strong relationships with stakeholders at all levels.
Comfort communicating professionally by phone and in Microsoft Teams meetings, including participating on camera when appropriate.
Valid driver's license and reliable transportation for some local commuting.
Must be authorized to work in the United States; employment offers are contingent on a pre-employment drug test and background check.

Nice To Haves

SAP experience.
Salesforce experience.

Responsibilities

Research and identify applicable bid, project, and supply opportunities for Crafco products.
Qualify identified opportunities, maintain information in Salesforce, and route opportunities to appropriate Sales and Contract Administration team members.
Back up the Contract/Sales Administration team with research, documentation, tracking, deadlines, and renewals.
As knowledge and proficiency develop, assist with bid preparation, registrations, contracts, renewals, insurance requirements, and other commercial activities.
Provide first-line Salesforce support for the Sales organization, including answering user questions, troubleshooting, preparing reports and dashboards, and coordinating system matters.
Provide administrative and operational support to Regional Sales Managers, Territory Managers, and other members of the Sales organization.
Develop and maintain process documentation, procedures, and training resources for Sales Operations.
Identify and assist with improvements to Sales Operations processes, systems, documentation, tracking, and communication.
Support special projects, department initiatives, and changing priorities as business needs require.
Develop working proficiency in QuoteWerks, SAP, Microsoft Office, and other systems used by the Sales organization.
Develop and maintain professional working relationships with coworkers, vendors, customers, and other stakeholders.
Perform other duties as assigned by the supervisor.