Sales Operations Coordinator
About The Position
The Sales Operations Coordinator supports sales execution, customer operations, trade promotion processes, and cross-functional collaboration across the Sales organization. The role coordinates customer information and commercial processes, manages product and customer information, and supports sales communications. It requires strong attention to detail, organization, and the ability to manage multiple priorities. The coordinator is the primary administrator and content steward for the Sales SharePoint environment, promoting communication, consistency, knowledge management, and process adoption. The position supports multiple customers, accounts, and sales teams through coordination of projects, requests, reporting, customer initiatives, budgets, customer forms, new item setup, promotional planning, sales reporting, customer portals, and retailer requirements. It maintains customer records, product data, and account information, and coordinates responses to customer requests across relevant functions. The coordinator maintains Sales SharePoint libraries, workflows, communication hubs, resources, and best practices; publishes sales communications and updates; identifies process improvements; collaborates across departments; and assists with meetings, planning, trade shows, customer events, and special projects. Employees are also responsible for following Amy’s Food Safety and Quality Policy, its Food Safety and Sustainability programs, and required training.
Requirements
- Associate degree, bachelor’s degree, technical certification, or equivalent combination of education and experience.
- 2–5 years of experience supporting Sales Operations, Commercial Operations, Customer Service, Marketing, Business Operations, or Sales within the Consumer-Packaged Goods, Food & Beverage, or related industries.
- Experience with customer-facing processes, commercial systems, customer data, and cross-functional project coordination.
- Strong proficiency with Microsoft Excel, PowerPoint, Outlook, Teams, and SharePoint.
- Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports and business correspondence and present information effectively in group settings.
- Ability to calculate figures and amounts such as differences, percentage changes, and discounts.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
Nice To Haves
- Experience with Trade Promotion Management systems, including TELUS TPM or similar platforms.
- Experience administering or supporting SharePoint environments.
- Experience managing customer forms, item setup processes, product information, and commercial documentation.
- Familiarity with ERP systems, CRM systems, customer portals, syndicated data, and sales reporting tools.
Responsibilities
- Provide high-level support across multiple customers, accounts, and sales teams.
- Coordinate projects, requests, reporting, and customer initiatives to support day-to-day sales operations.
- Assist with budget tracking, customer forms, new item setup, promotional planning activities, and sales reporting.
- Coordinate internal follow-up on customer requests involving product information, logistics, marketing assets, compliance documentation, and operational inquiries.
- Provide backup administrative support for trade promotion planning, customer programs, and promotional execution.
- Support onboarding and maintenance of customer portals and retailer-specific requirements.
- Keep customer records, product data, and account information current and accurate.
- Serve as the primary administrator for the Sales SharePoint environment.
- Create and maintain standardized document libraries, workflows, communication hubs, and best practices.
- Publish and manage sales communications, announcements, tools, customer updates, and team resources.
- Improve the organization and accessibility of commercial information and resources.
- Identify opportunities to streamline processes and improve operational efficiency.
- Collaborate with Sales, Marketing, Supply Chain, Finance, Customer Service, Category Management, Revenue Growth Management, and IT.
- Support sales meetings, planning sessions, trade shows, customer events, and internal initiatives.
- Assist with special projects as business priorities evolve.
- Support continuous improvement through process documentation, training materials, and best-practice development.
- Follow Food Safety and Sustainability programs and participate in required training.
Benefits
- Medical, dental, and vision coverage
- Flexible Spending Accounts
- Mental health support through Modern Health for employees and their families
- 401(k) retirement plan with employer match
- Financial wellness support at no cost
- Referral rewards and scholarship program
- Tuition reimbursement
- Paid parental leave
- Paid time off for vacations and sick days
- Nine paid US holidays annually
- Amy’s product discount reimbursement
- Remote gym discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
