Sales Operations Coordinator

IN2U•Hackensack, NJ

3d•$65,000 - $85,000

About The Position

The Sales Operations Coordinator ensures that the Sales organization operates accurately, efficiently, and consistently. The role manages day-to-day sales operations and serves as a process owner and problem solver, identifying recurring issues, improving workflows, maintaining operational controls, and developing scalable processes that reduce unnecessary manual work and management involvement. The coordinator processes and tracks wholesale orders; manages the customer-facing and administrative portions of authorized returns and repairs; supports product information and customer systems; and provides reporting and execution support to Account Executives. The role also coordinates across Sales and other departments, maintains Sales shared-folder governance, and develops standardized procedures and workflow improvements. Performance may be evaluated using operational accuracy, turnaround and resolution times, compliance, completed reviews, and process-improvement measures.

Requirements

2–5+ years of sales operations, order management, sales administration, customer operations, or related experience.
Strong analytical, organizational, and problem-solving skills.
Strong attention to detail and ability to manage multiple priorities.
Ability to independently investigate operational issues and coordinate solutions across departments.
Strong Excel skills and comfort working with multiple business systems.
Strong written and verbal communication skills.
Demonstrated interest in process improvement, workflow efficiency, and operational scalability.

Nice To Haves

Wholesale, department store, fashion, jewelry, accessories, or consumer products experience.
ERP, EDI, NuOrder, retailer portal, or similar system experience.

Responsibilities

Monitor and process incoming wholesale purchase orders through designated channels; review orders for pricing, SKU, quantity, ship date, terms, and other required information.
Enter or upload confirmed orders into NES and applicable customer systems, track open orders through shipment, and resolve or escalate discrepancies.
Provide routine operational support and order-status communication to Account Executives and customers as appropriate.
Manage the customer-facing and administrative portions of authorized return and repair requests, including required RA or repair documentation and status communication.
Verify required customer information, escalate commercial exceptions or unusual requests to the appropriate Account Executive, and coordinate handoff to Inventory/Warehouse for physical receipt, inspection, inventory movement, repair handling, and final disposition.
Provide approved product images, copy, specifications, line sheets, UPC information, and other standard account assets.
Support customer portals, NuOrder, EDI/GXS, NES, and other applicable wholesale systems; conduct scheduled pricing and product-information validation and coordinate corrections.
Identify recurring system issues and support corrective process improvements.
Track open orders, backorders, cancellations, pending customer issues, return requests, and other operational exceptions.
Support Account Executives with data and materials for account reviews and market meetings; ensure confirmed buyer decisions and approved commercial actions are accurately reflected in internal systems.
Follow up on approved inventory or allocation decisions with Planning and other departments to ensure proper execution.
Serve as an operational liaison between Sales and Planning, Inventory, Logistics, Accounting, Marketing, IT, and other relevant departments; route requests to the appropriate owner and maintain accountability through resolution.
Escalate significant unresolved issues, policy exceptions, or process failures to Sales Management.
Maintain the structure and organization of Sales and Sales Operations shared folders; ensure documents are stored in designated locations according to established standards.
Review the Sales Landing Zone daily and classify or relocate files requiring assistance; conduct weekly folder reviews to identify misplaced, duplicate, outdated, or incomplete documentation.
Maintain folder structures, naming conventions, and document-management standards, and support compliance with shared-folder and document-sharing procedures.
Identify repetitive manual work, recurring errors, and inefficient workflows; develop standardized procedures, templates, checklists, and SOPs.
Identify rules-based activities that can be documented, automated, or appropriately delegated, and transition standardized activities when approved.
Support implementation and testing of new systems, automation, and workflow improvements.
Perform special projects and other related duties as required or assigned.