Sales Operations Coordinator

Stowers Machinery Corporation•Miami, FL

3d•Hybrid

About The Position

Stowers Machinery is expanding into Southern Florida by opening Coastal Construction Equipment, LLC, the region's CAT Compact Equipment Dealer. This expansion aims to enhance customer support in sales, rental, parts, and service. The Sales Operations Coordinator will provide crucial support to the Sales Operations team, managing quoting, billing, and delivery processes for compact equipment. This role acts as a vital link between sales, service, transportation, and inventory teams to ensure smooth operations and excellent customer experiences. The position requires strong attention to detail, proactive communication, and familiarity with OEM programs and internal systems. Additionally, the role involves direct customer interaction, contributing to sales effectiveness and satisfaction.

Requirements

Demonstrated ability to work collaboratively in a team environment, contributing to shared goals and fostering positive relationships.
Strong organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively.
Strong mathematical skills required, with the ability to perform calculations and solve complex problems.
Strong verbal and written communication skills, able to maintain composure and clarity when handling challenging or high-stress interactions.
Four year degree required with concentration in business administration, supply chain management or related field. Relevant work experience can replace education requirement.
Must be able to work independently and as part of a team.
Must be able to pass background check, physical exam and drug screening test.

Nice To Haves

Experience with Microsoft Office suite is required. Salesforce and DBS experience is preferred.

Responsibilities

Generate quotes for new compact machines.
Process billing for new compact machine sales.
Coordinate demo setups and no-charge agreements.
Collaborate with service and transportation teams to ensure machines are prepped and delivered.
Work with yard personnel to facilitate machine prep and customer pickups.
Monitor no-charge inventory and follow up with sales reps to ensure timely resolution.
Review work orders for new machine deals to verify cost accuracy and proper documentation.
Maintain expertise in OEM and partner marketing programs; apply incentives appropriately and secure necessary approvals for claims.
Communicate regularly with the inventory management team regarding machine needs and sales trends.
Assist walk-in customers.
Respond to inbound customer calls.