Sales Operations Coordinator

ALS • Torrance, CA

1d • $26 - $29

About The Position

ALS is seeking a highly organized, proactive Sales Operations Coordinator to support its USA Beauty & Personal Care commercial team. The role provides coordination, structure, and operational support to a growing sales organization. It goes beyond traditional administrative support, with active involvement in managing inbound opportunities, coordinating quotation workflows, maintaining CRM and pipeline integrity, supporting post-quote execution, and improving processes that enable commercial success.

The position focuses on providing responsive, service-oriented support to the sales team and clients. The coordinator helps resolve questions, coordinate next steps, and move work forward, while working closely with a global, distributed team. Strong communication, participation in virtual meetings, cross-time-zone collaboration, and asynchronous follow-through are important. The role may offer occasional quarterly travel, but travel is not required. The hourly rate is $26–$29.

Requirements

• Previous experience in business operations, customer service, sales support, administrative coordination, or a related role; early-career experience and internships will be considered.
• Experience with CRM systems.
• Advanced Excel skills and strong comfort creating and maintaining spreadsheets, databases, trackers, and operational tools.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced, evolving environment.
• A customer-first, responsive, and service-oriented approach.
• Strong organization, attention to detail, and follow-through across multiple requests and priorities.
• Ability to work independently and exercise sound judgment about when to ask questions, involve others, or escalate issues.
• Ability to collaborate across time zones and participate confidently in virtual meetings.
• Must be a citizen or permanent resident of the country of application, or hold or be able to obtain a valid working visa.

Nice To Haves

• Associate’s or Bachelor’s degree in Business Administration, Communications, or a related field; not required.
• Salesforce experience.
• Experience with Power BI or similar reporting tools.
• Experience in life sciences, a CRO, testing, beauty and personal care, or a related environment.
• Experience working with global, remote, or cross-functional teams.
• Interest in the beauty and personal care industry, including the science and services supporting product development and product claims.
• Ability to create clear, practical operational tools that improve visibility, consistency, and follow-up.

Responsibilities

• Manage and triage inbound client inquiries, qualify them in a timely manner, and route them to the appropriate sales team member.
• Provide responsive, professional, high-quality support to clients and internal stakeholders.
• Maintain visibility of incoming opportunities and support follow-up throughout the opportunity lifecycle.
• Coordinate between clients, sales representatives, operations, laboratory teams, clinic operations, and finance.
• Help resolve questions, identify next steps, and escalate issues when needed.
• Coordinate preparation and submission of client quotations with sales, technical, and operational teams.
• Track quotation progress and follow up with stakeholders to support timely delivery.
• Maintain organized quotation, proposal, and supporting commercial document records.
• After quotations are signed, coordinate activities supporting the transition from commercial agreement to study initiation.
• Help coordinate purchase orders, invoicing, study scheduling, and sample shipments.
• Maintain accurate and complete client, opportunity, communication, and project records in the CRM system.
• Support pipeline data quality for commercial visibility, reporting, and forecasting.
• Build and maintain trackers, spreadsheets, dashboards, and operational KPIs.
• Use Excel, CRM tools, and other systems to track opportunities, quotations, project activity, and client needs.
• Identify inconsistencies, gaps, and follow-up needs in commercial data and workflows.
• Identify opportunities to improve commercial processes, workflows, and internal communication.
• Help introduce practical tools and documentation to improve consistency, transparency, and responsiveness.
• Support onboarding and training of new team members on commercial systems, CRM usage, and sales support processes.
• Contribute to special projects and evolving operational needs across the commercial organization.

Benefits

• Programs and opportunities to develop new skills and build a diverse career.
• Opportunity to grow within the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed