Sales Operations Coordinator

RYZE

About The Position

The Sales Operations Coordinator supports operations across the sales team, retail and distributor partners, marketplace channels, the third-party logistics provider (3PL), and finance. The role ensures purchase orders are processed accurately and on time, helps prevent chargebacks, and supports sample requests and special projects for a fast-growing consumer brand. The coordinator manages daily EDI order flows and transaction lifecycles, including purchase orders, advance ship notices, invoices, and product activity data where applicable. The role also supports Amazon and Walmart.com fulfillment and inventory management, coordinates kitting and bundling projects with the 3PL, tracks project materials and deadlines, and manages the sample program. Systems include SPS Commerce, Retail Ready, NetSuite, Extensiv WMS, Amazon Vendor Central and Seller Central, Walmart Supplier One and Seller Center, retailer and distributor portals, Microsoft and Google platforms, and Slack. NetSuite experience is strongly preferred.

Requirements

Hands-on experience managing live retailer transactions in an EDI platform is mandatory.
At least 2 years of experience in sales operations, order management, customer service, or supply chain at a CPG, food and beverage, or consumer brand.
Direct experience supporting retail and distributor accounts, such as grocery, natural, club, mass, or ecommerce accounts.
Working experience with ecommerce order fulfillment and inventory management on Amazon and/or Walmart.com, including order flow, inbound shipments, and stock monitoring.
Advanced spreadsheet skills and ability to reconcile large data sets across systems.
Exceptional attention to detail and accuracy.
Ability to manage multiple projects and deadlines while maintaining day-to-day order flow.
Clear, proactive written communication skills.
Strong ownership, follow-through, and process-improvement skills.
Self-motivation, strong written and verbal communication, and problem-solving skills.

Nice To Haves

NetSuite experience, particularly with order management, item records, saved searches, and customer or pricing setup.
Experience with both Vendor Central (1P) and Seller Central (3P), or equivalent Walmart 1P and marketplace setups.
Familiarity with FBA and WFS inbound processes, shipment planning, and stranded inventory resolution.
Hands-on experience with kitting, bundling, or co-pack projects, including bill of materials setup and work orders.
Exposure to 3PL operations, routing, and LTL/TL freight scheduling.
Interest in functional beverage, wellness, or better-for-you food categories.

Responsibilities

Monitor inbound purchase orders and validate them against agreed pricing, item, minimum order quantity, and allowance terms; resolve exceptions before fulfillment.
Manage the EDI transaction lifecycle, including 850 purchase orders, 856 advance ship notices, 810 invoices, and 852 product activity or sales data where applicable.
Investigate and resolve EDI errors, failed transmissions, and mapping issues.
Support inbound shipments, shipment plans, and carrier appointment bookings for Amazon and Walmart.com.
Monitor marketplace inventory health, including sell-through, weeks of cover, and inbound pipeline; flag low-stock and out-of-stock risks and coordinate replenishment with demand planning and the 3PL.
Coordinate kitting, bundling, and repack projects, including confirming component inventory and lead times and issuing work orders to the 3PL.
Track materials for special projects, such as shippers, displays, inserts, and packaging, and keep timelines on schedule for retailer or channel in-store and go-live dates.
Receive and prioritize sample requests from sales, marketing, and brand partners; manage sample inventory and reorder points; and ensure requests ship accurately and on time.
Communicate proactively with retail buyers, replenishment analysts, 3PL partners, and internal teams.
Build, maintain, and continuously improve processes while managing multiple projects and deadlines.