Sales Operations Coordinator

Tempur Sealy International • Lexington, KY

2d • $45,000 - $65,000

About The Position

Tempur Sealy is seeking a Sales Operations Coordinator to serve as a central resource for its retail stores. The role coordinates field sales support, administrative requests, system access, and operational needs, following requests through resolution and collaborating with store teams and internal departments.

The coordinator supports retail systems and user access, store promotions and signage, new store openings and renovations, customer and store support requests, accounts receivable and payable processes, vendors, utilities, fleet administration, and store documentation. The position also maintains accurate store listings and records across online platforms, routes office mail, and organizes store closeout paperwork. The estimated annual compensation, including base pay and incentive, is $45,000–$65,000.

Requirements

• At least 3 years of experience in retail operations, sales operations, customer service, merchandising support, order management, or a related field.
• Ability to organize multiple priorities, maintain accurate details, and follow assignments through completion in a fast-paced environment.
• Strong written and verbal communication skills and the ability to support store teams and collaborate across functions.
• Problem-solving and analytical skills, including the ability to review reports, identify exceptions, and coordinate practical solutions.
• Proficiency in Microsoft Office, particularly Excel, Outlook, Word, and PowerPoint.
• Ability to work independently while contributing effectively in a team environment.

Nice To Haves

• Experience with Microsoft Dynamics, point-of-sale systems, or retail reporting tools.

Responsibilities

• Serve as a central resource for Tempur Retail Stores by coordinating field sales support, administrative, system access, and operational requests through resolution.
• Troubleshoot user setup, account access, and configuration issues across retail systems, escalating technical issues to appropriate support teams.
• Coordinate user account setup and access for financing and lender platforms, CRM systems, SharePoint, new store locations, and new users.
• Set up and maintain online applications used by the retail channel.
• Administer Bonfire, including setting up new users and troubleshooting store-level technical issues.
• Coordinate ordering, shipping, and tracking of promotional and non-promotional store signage kits.
• Support new store openings and renovations by coordinating the ordering, shipping, and tracking of signage, furniture, and other store materials.
• Manage and escalate store and customer support requests submitted through Zendesk, directing issues to appropriate internal teams.
• Coordinate Accounts Receivable issues between field teams and the Accounts Receivable team, including escalation and follow-up.
• Process Accounts Payable submissions and general ledger coding, and manage FedEx billing activities.
• Coordinate administrative setup and ongoing support for new vendors and store utilities.
• Manage fleet vehicle administrative processes and related documentation for the retail store organization.
• Obtain and distribute Certificates of Insurance and business licenses for store locations as required.
• Coordinate store and municipal requests for location documentation and compliance information, including Certificates of Occupancy, fire monitoring information, permits, and related records.
• Provide requested sales receipt information to stores and coordinate other field sales support requests.
• Maintain POP Shop items and manage approval workflows for orders; coordinate decorative item and lighting replacement requests for store locations.
• Maintain online store listings and store-specific records across Yext, Salesforce, the Retail Locator, the master store list, store hours change request form, SurveyMonkey, booking links, and other applicable systems, including addresses, hours, and photos.
• Receive, review, and route physical office mail, including landlord and estoppel-related information, to appropriate internal departments.
• Obtain, organize, and maintain store closeout paperwork and related documentation.
• Partner with store teams and internal departments to research issues, route requests, track open items, and support timely resolution of operational needs.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed