Sales Operations Coordinator

Puffco•Los Angeles, CA

10d•$68,500 - $70,000•Hybrid

About The Position

The Sales Operations Coordinator supports Puffco’s Sales Team by delivering customer service, managing administrative processes, and coordinating internal communications across Sales, Finance, and Logistics. The role helps maintain customer relationships and ensure smooth operational workflows. It is based at Puffco’s Los Angeles headquarters and requires working in the office two to three days per week.

Requirements

At least 2 years of experience in a similar role.
Strong internal and client-facing communication skills.
Advanced troubleshooting and multitasking skills.
Experience working with ERP and/or CRM systems.
Experience using and multitasking within the Salesforce platform.
Passion for customer success and value creation.
Knowledge of Microsoft Office Suite.
Ability to multitask, prioritize, and work well under pressure and tight delivery timeframes.
Ability to work effectively both on a team and independently.
A high degree of tact, initiative, accuracy, and judgment, along with superior interpersonal skills.
A polished, challenge-oriented approach and ability to contribute to the team environment.
Interest in growth in business administration, development, and sales.

Responsibilities

Provide prompt customer service and support by email and phone.
Follow up with existing accounts and develop new leads.
Assist the Finance team with financial reconciliation.
Coordinate with Logistics on shipment claims.
Handle wholesale client warranties.
Support the sales team with reporting, customer follow-up, and ad hoc requests.
Serve as a client’s first point of contact and keep clients informed and supported throughout the sales process.
Collect required forms and documents from customers.
Maintain strong relationships with existing clients.
Prepare daily status reports.
Check system synchronization issues and communicate appropriate next steps.
Assist Account Managers with interdepartmental coordination involving Finance and Logistics.
Review PACT Act news and regulations and their effects on the industry.