Retail Operations Coordinator - West

Sézane•West Hollywood, CA

1d•$72,500 - $75,000•Hybrid

About The Position

Sézane is seeking a Retail Operations Coordinator to join its Retail Ops Team. Based in the Los Angeles office, this hybrid role supports smooth day-to-day operations across the West Coast retail fleet and helps deliver a cohesive, on-brand experience for customers and internal teams. The coordinator focuses on inventory accuracy, efficient operational execution, facilities coordination, and consistent processes, working closely with Store Directors and cross-functional teams. Regular domestic travel is required. The role coordinates store maintenance and vendor activity; supports inventory operations, stockroom standards, and inventory-related training; and helps ensure customer-facing processes, store technology, and operational practices are consistent and effective. It also monitors customer experience and operational KPIs, contributes to SOPs and special projects, and conducts structured store visits with reporting and follow-up. The position reports to the Retail Operations Manager US. The position is hybrid, with three days per week in the Los Angeles office and two days working remotely. Salary is $72,500–$75,000, depending on skills and experience. Regular travel to West Coast retail locations is required, with occasional off-hours and weekend availability to support urgent maintenance or operational emergencies when the Retail Operations Manager is unavailable.

Requirements

3–4 years of experience in corporate retail operations or senior store management.
Strong understanding of retail operational workflows, including inventory management, front-of-house execution, facilities, and store support processes.
Strong proficiency with retail operational tools and systems, including POS, inventory management, planning and reporting platforms, and store technology; ability to learn new systems quickly.
Excellent written and verbal communication skills and ability to translate technical or operational information into clear, actionable guidance for store teams.
Ability to work cross-functionally with store teams, IT, Logistics, Planning, Finance, and external vendors within an international organization.
Strong reporting and data analysis skills, including experience building, maintaining, and interpreting operational, inventory, and customer experience reports.
Strong organizational and project management skills, with the ability to coordinate multiple vendors, store requests, projects, and priorities simultaneously.
Adaptability and flexibility to support new store openings, system rollouts, task forces, and evolving operational needs.
Proficiency in Google Workspace, especially Google Sheets and Google Slides.
Ability to travel regularly to West Coast retail locations for operations support, store visits, store openings, special projects, and other business needs.
Availability during occasional off-hours and weekends for urgent maintenance or operational emergencies when the Retail Operations Manager is unavailable.

Responsibilities

Coordinate West Coast store maintenance requests, vendor relationships, quotes, negotiations, scheduling, and project follow-through in partnership with the Retail Operations Manager.
Support maintenance framework contracts and monitor vendor costs, service levels, agreed scopes, and pricing.
Assist with compliance with OSHA, ADA, fire, and applicable local safety and regulatory requirements.
Coordinate preventive maintenance for HVAC, plumbing, electrical, fire safety, and other building systems, including needs related to store openings and renovations.
Help troubleshoot urgent repair needs, escalating issues as appropriate, and maintain clean, safe, functional, brand-appropriate facilities.
Monitor maintenance spending and quotes to identify cost-saving opportunities while maintaining service and brand standards.
Support daily, weekly, and monthly inventory operations, including cycle counts and annual store inventories.
Partner with HQ Logistics and store teams on accurate, timely inventory movements, including inbound shipments, transfers, outbound shipments, and returns to vendor (RTVs).
Develop knowledge of retail, inventory, and planning tools and systems; support store teams with troubleshooting and process adoption.
Assist with inventory training materials, standard operating procedures (SOPs), and store communications.
Support inventory operations during store openings and closures, system implementations, and special projects.
Help coordinate and animate the US stockist community by sharing best practices, updates, and tools to promote consistent stockroom standards.
Promote consistent, efficient customer-facing processes aligned with brand standards, and help create and implement scalable SOPs and operational projects.
Monitor customer experience and operational KPIs, including guest rate, opt-in rate, mobile checkout rate, and web orders; identify trends and coordinate action plans.
Serve as a point of contact for POS issues, escalations, and troubleshooting.
Assist with onboarding and training store teams on POS enhancements, new tools, and operational workflows.
Monitor store technology and devices, including iPads, scanners, printers, routers, and charging stations, and coordinate replacement of outdated or damaged equipment.
Track retail technology developments, benchmark potential solutions, and propose opportunities to improve or digitize store operations.
Participate in cross-functional task forces and special projects with Retail, IT, Logistics, Planning, Finance, and other stakeholders.
Conduct structured 360-degree store visits assessing facilities, inventory, back-of-house operations, customer experience, technology, and operational standards; report observations, opportunities, and action items.
Maintain the expected store visit cadence: at least monthly for LA locations and every two months for other West Coast locations, subject to business needs and priorities.
Track store-visit follow-up actions and recurring trends, partnering with Store Directors, the Retail Operations Manager, and cross-functional teams to support accountability and continuous improvement.