Retail Operations Coordinator

Tandy Leather Factory•Fort Worth, TX

9d•Onsite

About The Position

The Retail Operations Coordinator coordinates day-to-day activities, communications, resources, and projects that help stores operate effectively and consistently. Working closely with the Retail Operations Manager, field leaders, and cross-functional partners, the coordinator owns assigned work, resolves routine operational needs, follows through on requests, and identifies opportunities to improve processes and simplify work for store teams. The position is based in Fort Worth, Texas, and requires working in the office four to five days per week.

Requirements

3–5 years of experience in retail operations, store operations, project coordination, or a related administrative or operational support role.
Strong organization, attention to detail, time management, and follow-through across multiple priorities.
Clear written and verbal communication skills, including the ability to create practical store-facing materials.
Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint; ability to learn new systems and maintain accurate reports and records.
Practical problem-solving skills, initiative, and sound judgment about when to resolve an issue or escalate it.
Ability to work independently, collaborate across functions, handle confidential information with discretion, and adapt to changing business needs.

Responsibilities

Serve as a point of contact for routine operational questions from stores and field leaders, resolving requests within established guidelines and coordinating with appropriate partners through completion.
Prepare and distribute routine retail communications, gathering partner input and ensuring messages are clear and timely.
Create and update standard operating procedures, training materials, reference guides, and operational manuals in partnership with the Retail Operations Manager and subject matter experts.
Maintain retail documents, spreadsheets, directories, databases, and operational records, ensuring information is accurate, current, and accessible.
Prepare recurring operational reports, maintain tracking tools, validate data, and highlight trends or gaps requiring attention.
Gather store and field feedback, identify recurring issues, and recommend practical improvements that simplify work and strengthen execution.
Coordinate assigned projects and operational rollouts by organizing materials, tracking timelines and deliverables, communicating progress, and escalating barriers or delays to the Retail Operations Manager.
Organize meeting materials and operational updates, document decisions, and track action items through completion.
Coordinate retail supply ordering and replenishment, monitor supply levels, track orders and expenses, and resolve delivery or availability issues with vendors and partners.
Manage multiple priorities independently within agreed deadlines and complete additional responsibilities and special projects as assigned.