Retail Operations Coordinator
About The Position
Ashley | The Wellsville Group is hiring a Retail Operations Coordinator at its Fairlawn, Ohio location. This position ensures operational excellence within the store while supporting retail management and the sales team. The coordinator works closely with the General Manager to execute standard operating procedures and is expected to be a detail-oriented, process-driven problem solver. The role includes auditing transactions, managing inventory processes, supporting showroom scheduling and timekeeping, training team members on systems and processes, coordinating maintenance and IT needs, assisting with customer service resolutions, reconciling funds, preparing reports, and serving as a liaison between corporate support departments and the retail location. The position requires full availability for a full-time retail schedule that includes Saturdays.
Requirements
- Full availability to work a full-time retail schedule, including Saturdays.
- Ability to define problems, collect data, establish facts, and draw valid, actionable conclusions.
- Ability to interpret and follow varied instructions presented in different forms.
- Working knowledge of Microsoft Office, STORIS, and point-of-sale programs.
- Strong attention to detail, organizational skills, and time-management skills.
- Strong verbal and written communication skills, including knowledge of proper spelling and grammar.
- Ability to communicate effectively in writing and verbally with coworkers, colleagues, and external contacts.
- Ability to work productively in an autonomous environment and ask for guidance when needed.
- Strong interpersonal skills and a strong sense of ethics.
- High school diploma or GED.
Nice To Haves
- Prior retail operational experience is preferred but not required.
Responsibilities
- Audit all sales and payment transactions within the retail location.
- Receive weekly merchandise transfer trucks.
- Conduct and reconcile weekly inventory, including showroom-floor cycle counts.
- Review missed punches and overtime hours for showroom team members.
- Assist with maintaining the showroom team schedule.
- Partner with the General Manager weekly to support the sales team’s needs.
- Train team members on current systems and processes.
- Facilitate building maintenance, technician, and IT needs.
- Partner with the Customer Service Center to resolve customer service concerns.
- Review guest accounts for payment breakdowns and service resolutions.
- Reconcile showroom funds monthly.
- Assist the merchandise and design team by generating tags and resolving inventory and SKU discrepancies.
- Generate routine reports as directed by the General Manager or Corporate Operations.
- Serve as a liaison between Corporate Support Departments and the retail location.
- Update and assign walkie-talkies.
- Oversee the office and cleaning supply list.
- Represent the company’s Vision, Mission, and Values daily.
Benefits
- Competitive weekly pay starting at $17.00 per hour.
- Monthly bonus opportunity of up to $800 based on written volume and other qualifiers.
- Paid time off, three paid holidays, and two personal days.
- Health insurance.
- Employee discount.
- Short-term and long-term disability.
- 401(k) retirement plan.
- Career advancement opportunities, including promotion from within.
- Prize perks for qualifying sales team members and random monthly selections for support team members, redeemable using points.
- Team environment, supportive management, and lunch perks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
