Eagle Lake Retail Operations Coordinator

The Navigators•Colorado Springs, CO

10d•Onsite

About The Position

The Retail Operations Coordinator builds and manages Eagle Lake Camps’ retail program to support financial sustainability and strengthen the camper and family experience. The role oversees onsite camp stores and the online store, including merchandise selection, inventory, pricing, merchandising, customer service, and sales performance. The retail program aims to offer products campers and families want, maintain connections to Eagle Lake beyond summer, and generate revenue that supports the camp’s mission. The coordinator manages store operations and seasonal staff; oversees purchasing, inventory, vendor relationships, and shipping; partners with marketing to promote merchandise and grow revenue; coordinates custom merchandise with program and marketing teams; and responds to customer questions and order issues. The position also includes raising personal ministry support in partnership with Eagle Lake’s Ministry Partner Development team and participating in organizational training, development, and annual processes. The role is primarily based at The Navigators Headquarters in Colorado Springs, Colorado. During the summer season, the coordinator must be willing to live at Eagle Lake Camp in Woodland Park, Colorado; housing is provided during that season, with the designated timeframe to be determined. The position is part-time, 20–29 hours per week, with compensation of $19.85–$31.05 per hour.

Requirements

Believe in and adhere to The Navigators’ Statement of Faith and Mission.
Commit to Eagle Lake’s Purpose, Core Values, and Brand Promise, and be willing to abide by the Eagle Lake Relational Covenant.
Strong organizational skills and experience managing budgets and purchasing plans.
Working knowledge of point-of-sale systems and basic e-commerce platforms.
Strong vendor relationship and negotiation skills.
Experience managing people both in person and remotely.
Willingness to raise personal ministry support equal to 35% of total annual salary.
High school diploma or GED equivalent required.
Able to work part-time, 20–29 hours per week.
Primarily work at The Navigators Headquarters in Colorado Springs, Colorado, and be willing to live at Eagle Lake Camp in Woodland Park, Colorado, during the summer season.

Nice To Haves

Retail management, merchandising, or inventory management experience preferred.
Bachelor’s degree, college coursework, or equivalent experience preferred.

Responsibilities

Oversee day-to-day operations of all in-person camp store locations and the online store.
Ensure consistent brand presentation, merchandising standards, and customer service across store locations.
Recruit, train, and support seasonal staff working store shifts during peak season.
Maintain point-of-sale systems and the online storefront, resolving day-to-day operational issues.
Manage inventory purchasing, receiving, stocking, and reconciliation across all locations.
Develop seasonal purchasing plans and vendor relationships, and negotiate pricing and terms.
Track inventory turnover and sell-through by item and location to inform future purchases.
Coordinate shipping and receiving so merchandise arrives on time before peak season.
Partner with the marketing team to promote camp store merchandise online and onsite.
Introduce two to three new trending or camper-requested items each season and sell products targeting Eagle Lake alumni and parents.
Set pricing and margin targets that support camp revenue goals.
Analyze sales data to identify top- and poor-performing merchandise and adjust strategy accordingly.
Serve as the primary contact for merchandise vendors and apparel and print suppliers.
Coordinate custom item design with program and marketing teams.
Respond to customer inquiries about store purchases, order issues, and merchandise.
Raise personal ministry support in partnership with Eagle Lake’s Ministry Partner Development team, consistent with standard staff expectations.
Participate in Ministry Partner Development training and ongoing donor communication and stewardship.
Participate in Navigators’ onsite learning and development events, Cultural Development and Diversity trainings, or other appropriate developmental events.
Participate in annual organizational processes, including the Plan and Progress Review, Engagement Survey, reaffirmation of required commitments and statements, Driver’s Authorization, and other required releases.
Submit weekly time worked through Workday Time Tracking.
Perform other job-related duties as assigned.