Eagle Lake Retail Operations Coordinator

The Navigators•Eagle Lake, MN

11d•$20 - $31•Onsite

About The Position

The Retail Operations Coordinator serves Eagle Lake Camps in alignment with The Navigators’ calling, values, and purpose. The role builds and manages a retail program that supports Eagle Lake’s financial sustainability and enhances the camper and family experience. It oversees onsite and online retail, including merchandise selection, inventory, pricing, merchandising, and sales performance, with the goal of extending the camp experience and generating revenue that supports the organization’s mission. The position manages day-to-day operations across camp store locations and the online store; oversees inventory, purchasing, vendors, shipping, and receiving; and partners with marketing to promote merchandise and grow revenue. It also supports seasonal store staff, responds to customer inquiries, and coordinates custom merchandise with program and marketing teams. The role includes raising personal ministry support and participating in organizational learning, development, and annual processes. The position is primarily located at The Navigators Headquarters in Colorado Springs, Colorado. During the summer season, the coordinator must be willing to live at Eagle Lake Camp in Woodland Park, Colorado; housing is provided during the designated summer timeframe, which is to be determined. This is a part-time role of 20–29 hours per week. Compensation is $19.85–$31.05 per hour.

Requirements

Belief in and adherence to The Navigators’ Statement of Faith and Mission.
Commitment to Eagle Lake’s Purpose, Core Values, and Brand Promise, and willingness to abide by the Eagle Lake Relational Covenant.
Strong organizational skills and experience managing budgets and purchasing plans.
Working knowledge of point-of-sale systems and basic e-commerce platforms.
Strong vendor relationship and negotiation skills.
Experience managing people both in person and remotely.
Willingness to raise personal ministry support equal to 35% of total annual salary.
High school diploma or GED equivalent required.
Willingness to live at Eagle Lake Camp in Woodland Park, Colorado, during the summer season.

Nice To Haves

Retail management, merchandising, or inventory management experience preferred.
Bachelor’s degree, college coursework, or equivalent experience preferred.

Responsibilities

Oversee daily operations of all in-person camp store locations and the online store.
Ensure consistent brand presentation, merchandising standards, and customer service across store locations.
Recruit, train, and support seasonal staff working store shifts during peak season.
Maintain point-of-sale systems and the online storefront, resolving day-to-day operational issues.
Manage inventory from purchasing and receiving through stocking and reconciliation across locations.
Develop seasonal purchasing plans, manage vendor relationships, and negotiate pricing and terms.
Track inventory turnover and sell-through by item and location to inform future purchasing.
Coordinate shipping and receiving so merchandise arrives on time before peak season.
Partner with the marketing team to promote merchandise online and onsite.
Introduce two to three new trending or camper-requested items each season.
Sell products targeting Eagle Lake alumni and parents.
Set pricing and margin targets that support camp revenue goals.
Analyze sales data to identify high- and low-performing merchandise and adjust strategy.
Act as the primary contact for merchandise vendors and apparel and print suppliers.
Coordinate custom item design with program and marketing teams.
Respond to customer inquiries about purchases, order issues, and merchandise.
Raise personal ministry support in partnership with Eagle Lake’s Ministry Partner Development team, consistent with staff expectations.
Participate in Ministry Partner Development training and ongoing donor communication and stewardship.
Participate in onsite learning and development events, Cultural Development and Diversity trainings, and other appropriate developmental events.
Participate in annual organizational processes, including Plan and Progress Review, Engagement Survey, reaffirmation of required organizational commitments, Driver’s Authorization, and other required releases.
Submit weekly time worked through the Workday Time Tracking system.
Perform other job-related duties as assigned.