Branch Operations Coordinator Prior Lake

Wells Fargo•Prior Lake, MN

1d•$24 - $31•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience by processing and approving teller transactions, sharing digital banking solutions, making appropriate introductions to bankers, and identifying information and services that meet customers’ financial needs. It also performs routine to moderately complex transactional, operational, and customer support tasks while following bank procedures and minimizing risk. The coordinator supports the branch manager with operational tasks and scheduling, resolves teller-line issues under regional banking management direction, and helps customers and employees resolve or escalate concerns. The position requires providing excellent customer service, exercising judgment within established policies, and motivating a diverse team to meet business objectives. The schedule may include most Saturdays. The position is not eligible for visa sponsorship.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
Ability to motivate others to reach their potential and meet business objectives.

Nice To Haves

Cash-handling experience.
Well-organized, independent, and able to prioritize in a fast-paced environment.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risks and following established policies.
Perform routine to moderately complex transactional, operational, and customer support tasks using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Help customers and employees resolve or escalate concerns or complaints.
Provide customer service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to achieve its potential and meet established business objectives.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues appropriately.
Work a schedule that may include most Saturdays.