Retail Inventory & Operations Coordinator

Wolford Retail Stores•New York, NY

9d•$28 - $30•Onsite

About The Position

The Retail Operations Coordinator is based at 609 Madison Avenue and is primarily responsible for accurately and promptly processing shipments and merchandise movements across Wolford’s New York City boutiques. This hands-on role keeps merchandise organized, accurately recorded, and ready for the sales floor, supporting store leaders and brand ambassadors in focusing on clients and selling. In addition to NYC shipment responsibilities, the coordinator supports inventory accuracy, store standards, and operational processes across all Wolford boutiques in the US through inventory monitoring, process follow-up, and training support. The role partners closely with the Director of Retail, field leaders, and store leaders to identify issues, coordinate corrective actions, and maintain consistent operational standards.

Requirements

Experience in retail stock, inventory, logistics, or store operations.
Working knowledge of receiving, transfers, cycle counts, and stockroom organization.
Strong attention to detail, organizational skills, and follow-through, with the ability to balance shipment deadlines and administrative responsibilities.
Clear communication skills and confidence supporting and training store teams.
Proficiency in Microsoft Excel, Outlook, and inventory or point-of-sale systems.
Ability to perform the essential physical duties of receiving and moving merchandise, with reasonable accommodation as applicable.
Ability to travel between NYC boutiques and make occasional store visits as needed.

Nice To Haves

Luxury or specialty retail experience.
NewStore experience.

Responsibilities

Own daily shipment receiving and processing for NYC boutiques, coordinating priorities and time across locations based on delivery volume and business needs.
Unpack, count, inspect, and verify incoming merchandise against shipment documentation and advance shipping notices (ASNs), and complete accurate receiving in NewStore.
Identify shortages, overages, damages, and other delivery discrepancies; document issues and follow up with appropriate teams through resolution.
Prepare merchandise for the sales floor, including labeling, security tagging, and replenishment, in partnership with store teams.
Prepare and process outbound shipments, interstore transfers, and other approved merchandise movements, ensuring accurate documentation, system transactions, and shipment tracking.
Maintain organized and safe receiving and stockroom areas, keeping product accessible and clearing shipment materials promptly.
Monitor open ASNs, negative on-hand balances, and open or aging transfers; follow up with stores to research discrepancies and complete required actions.
Coordinate and track weekly cycle counts, required recounts, and inventory corrections; support stocktakes and discrepancy research.
Monitor damage processing and ensure merchandise is documented, handled, and removed from sellable inventory according to company procedures.
Identify recurring NewStore inventory issues and escalate unresolved discrepancies with clear supporting information.
Support consistent execution of the Operations Manual and maintain best practices for stockroom organization, merchandise care, and inventory handling.
Review stockroom standards during store visits and partner with store leaders to improve organization and workflow.
Provide hands-on guidance and operational retraining on receiving, transfers, cycle counts, and related NewStore processes.
Ensure store teams check returned or handled merchandise before restoring it to sellable stock, following company procedures.
Coordinate store pulls for PR requests, communicating requirements and tracking product pulls, transfers, shipping, and returns as applicable.
Support end-of-season transfers to Outlet or E-commerce and other approved special product movements.
Provide operational assistance to headquarters for PR, damages, or other product-handling needs as assigned.