Retail Operations Coordinator - West

Sézane • West Hollywood, CA

1d • Hybrid

About The Position

Sézane is seeking a Retail Operations Coordinator - West to join its Retail Ops Team. Based in the Los Angeles office, the role is hybrid, with three days per week in the office and two days working remotely, and requires regular domestic travel to West Coast retail locations. Reporting to the Retail Operations Manager US, the coordinator helps ensure smooth day-to-day store operations and a cohesive, on-brand experience for customers and internal teams. The role focuses on inventory accuracy, operational execution, facilities coordination, and consistent processes across the West Coast retail fleet.

The coordinator supports store maintenance and facilities needs, including vendor coordination, preventive maintenance, safety and regulatory requirements, urgent repairs, and cost monitoring. They also support inventory operations, stockroom standards, shipments and transfers, operational tools, training materials, and processes during store openings, closures, and system implementations.

For front-of-house operations, the coordinator helps implement consistent customer-facing processes, monitors customer experience and operational KPIs, supports POS troubleshooting and training, and coordinates store technology and equipment. They participate in cross-functional projects and conduct structured store visits, documenting findings and tracking follow-up actions. Occasional off-hours and weekend availability is required for urgent maintenance or operational emergencies when the Retail Operations Manager is unavailable.

Requirements

• 3–4 years of experience in corporate retail operations or senior store management.
• Strong understanding of retail operational workflows, including inventory management, front-of-house execution, facilities, and store support processes.
• Strong proficiency with retail operational tools and systems, including POS, inventory management, planning and reporting platforms, and store technology; ability to learn new systems quickly.
• Excellent written and verbal communication skills, including the ability to turn technical or operational information into clear, actionable guidance for store teams.
• Experience working cross-functionally with store teams, IT, Logistics, Planning, Finance, and external vendors within an international organization.
• Strong reporting and data analysis skills, including building, maintaining, and interpreting operational, inventory, and customer experience reports to inform decisions and action plans.
• Strong organizational and project management skills, including the ability to coordinate multiple vendors, store requests, projects, and priorities simultaneously.
• Adaptability and flexibility to support new store openings, system rollouts, task forces, and evolving operational needs.
• Proficiency in Google Workspace, especially Google Sheets and Google Slides.
• Ability to travel regularly to West Coast retail locations.
• Availability during occasional off-hours and weekends to support urgent maintenance or operational emergencies when the Retail Operations Manager is unavailable.

Responsibilities

• Coordinate West Coast store maintenance requests and communicate with store teams about timely resolution.
• Coordinate external vendors, including gathering and reviewing quotes, supporting negotiations, scheduling work, and tracking projects through completion with the Retail Operations Manager.
• Support management of maintenance framework contracts and vendor relationships, monitoring costs, service levels, and adherence to scopes and pricing.
• Assist with ensuring stores meet OSHA, ADA, fire, and applicable local safety and regulatory requirements.
• Coordinate preventive maintenance for HVAC, plumbing, electrical, fire safety, and other building systems, including needs related to new store openings and renovations.
• Respond to urgent repair needs, provide troubleshooting guidance to store teams, and escalate issues as appropriate.
• Monitor maintenance spending and quotes to identify cost-saving opportunities while maintaining service and brand standards.
• Help ensure facilities provide a clean, safe, functional, and brand-appropriate environment for customers and employees.
• Support daily, weekly, and monthly inventory operations across West Coast stores, including cycle counts and annual inventories.
• Partner with HQ Logistics and store teams to support accurate and timely inbound shipments, transfers, outbound shipments, and returns to vendors (RTVs).
• Develop knowledge of Sézane retail, inventory, and planning tools; serve as an operational resource and support troubleshooting and process adoption.
• Assist with inventory training materials, standard operating procedures (SOPs), and store communications.
• Support inventory processes during store openings and closures, system implementations, and special projects.
• Help coordinate and engage the US stockist community by sharing best practices, operational updates, and tools for consistent stockroom standards.
• Help ensure customer-facing operational processes are consistent, efficient, and aligned with brand standards, including creating and implementing scalable SOPs and operational projects.
• Monitor customer experience and operational KPIs, including guest rate, opt-in rate, mobile checkout rate, and web orders; identify trends and coordinate action plans with store teams and the Retail Operations Manager.
• Serve as a point of contact for POS issues, escalations, and troubleshooting.
• Assist with onboarding and training store teams on POS enhancements, new tools, and operational workflows.
• Monitor store technology and devices, including iPads, scanners, printers, routers, and charging stations, and coordinate replacement of outdated or damaged equipment.
• Monitor retail technology developments, benchmark potential solutions, and propose opportunities to improve or digitize store operations.
• Participate in cross-functional task forces and special projects with Retail, IT, Logistics, Planning, Finance, and other stakeholders.
• Conduct structured 360-degree store visits across the West Coast fleet, assessing facilities, inventory, back-of-house operations, customer experience, technology, and overall operational standards.
• Maintain the expected store visit cadence: at least monthly for Los Angeles locations and every two months for other West Coast locations, subject to business needs and priorities.
• Report store visit observations, opportunities, and action items; track follow-ups and recurring trends with Store Directors, the Retail Operations Manager, and cross-functional teams.
• Travel regularly to West Coast retail locations to support operations, store visits, new store openings, special projects, and other business needs.
• Provide occasional off-hours and weekend support for urgent maintenance or operational emergencies when the Retail Operations Manager is unavailable.

Benefits

• Salary range of $72,500–$75,000, depending on skills and experience.
• Hybrid work arrangement: three days per week in the Los Angeles office and two days working remotely.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed