Operations Coordinator Jobs

About The Position

Requirements

• Must be literate and able to communicate in English.
• Must possess a high school diploma or GED.
• Must have a minimum of six months’ experience in hotel front office operations.
• Excellent customer service skills and telephone etiquette.
• Must possess basic computer skills to include Word, Excel, Internet and e-mail.
• Must have experience with money handling procedures.

Nice To Haves

• College or technical training preferred.

Responsibilities

• Review group resumes and ensure routing is completed before groups arrival.
• Coordinate room routing, billing instructions, and special group requirements.
• Maintain rooming lists and reservation updates.
• Communicate group information to rooms operational departments.
• Create and manage VIP reservations and profiles.
• Coordinate amenities, room assignments, and special arrivals.
• Ensure recognition of loyalty members, repeat guests, and special occasions.
• Create and manage complimentary room and gift certificate reservations.
• Verify reservation accuracy, rates, room types, and billing arrangements.
• Assist front desk operations as needed.
• Resolve guest concerns and escalate issues appropriately.
• Support occupancy and room readiness communication.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Coordinate communication between Front Office and Housekeeping regarding room status updates.
• Assist with monitoring room readiness for arrivals, VIPs, and group check-ins.
• Support prioritization of rooms based on operational needs.
• Coordinate VIP room inspections and special setup requests.
• Communicate group arrivals, departures, and special housekeeping requirements.
• Track and communicate out-of-order and out-of-service room status.
• Knowledgeable of all emergency procedures and policies
• Practice safe work habits, wear protective safety equipment and follow SDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.