Business Operations Coordinator I

Travel + Leisure Co. • Angels Camp, CA

4d

About The Position

The Business Operations Coordinator I performs operations department functions including tour reception, gifting, and contract administration in accordance with Travel + Leisure Co. Standard Operating Procedures. The role promotes a professional atmosphere for guests and Sales & Marketing staff, provides customer service, and supports the accurate handling and reconciliation of tour, gift, and contractual records. The coordinator may make limited operational decisions when resolving owner issues or objections. Work is checked daily, weekly, and monthly for accuracy. Decisions can affect commission timing, site revenue recognition, contract securitization, cost-per-tour calculations, and marketing payroll accuracy. The position has no supervisory responsibility and is accountable for WCF Scorecard metrics, accounting deliverables, cost of sales, product yield management, and adherence to company procedures that protect company assets. No travel is required.

Requirements

• High school diploma, or equivalent experience in lieu of the education requirement.
• One year of general office experience.
• One year of customer service experience.
• Proficient in Microsoft Word, Outlook, and Excel.
• Ability to make limited operational decisions when resolving owner issues or objections.

Nice To Haves

• Proficiency in the Central Reservation System (CRS) or EPNY/Epiphany.

Responsibilities

• Greet and qualify touring guests, collect and validate guest information, assign tours to Sales Agents, and provide relevant information to the Sales & Marketing department.
• Provide customer service to guests, answer calls and questions professionally, and assist property owners with contract questions or concerns.
• Distribute guest premiums after presentations and reconcile gifts, tours, and contracts in the applicable systems each day.
• Enter tour and gifting information into Central Reservations Systems/Epiphany, run reports, and prepare and balance cash, down payments, and site statistics for the Contract Department.
• File and secure documents according to procedures and maintain Property Owner Information in accordance with PII and PCI standards.
• Prepare timeshare sales contracts for the Sales Department and property owners, assist the Administrative Supervisor in supporting Sales staff, and prepare and maintain legal documents.
• Assist the Supervisor by providing administrative support to internal Sales, Marketing, HR, and Resort departments.
• Perform other duties as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid volunteer time (Wish Day)
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program
• Depending on position, paid time off, parental leave, and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED