Business Operations Coordinator

Travel + Leisure Co. • Angels Camp, CA

3d

About The Position

The Business Operations Coordinator performs the operations department’s functions, including tour reception, guest gifting, and contract preparation, in accordance with Travel + Leisure Co. Standard Operating Procedures. The role supports a professional environment for guests and Sales & Marketing staff, provides customer service to guests and property owners, and helps maintain accurate tour, gifting, financial, and contractual records. The Coordinator’s work is verified daily, weekly, and monthly. The position has no supervisory responsibility and is accountable for applicable scorecard metrics, accounting deliverables, cost of sales, product yield management, and adherence to procedures that protect company assets.

Requirements

• High school diploma, or equivalent experience in lieu of the education requirement.
• One year of general office experience.
• One year of customer service experience.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Ability to make limited operational decisions when resolving owner issues or objections.

Nice To Haves

• Proficiency in the Central Reservation System (CRS) or EPNY/Epiphany system.

Responsibilities

• Greet and qualify touring guests, collect and validate guest information, assign tours to Sales Agents, and share relevant information with the Sales & Marketing department.
• Provide customer service to guests, answer phones and questions professionally, and assist property owners with contract questions or concerns.
• Distribute premiums to guests after presentations and reconcile gift, tour, and contract records across systems each day.
• Enter tour and gifting information into the Central Reservations System or Epiphany system and run reports.
• Prepare and balance cash, down payments, and site statistics for the Contract Department.
• File and secure documents according to procedures and maintain Property Owner Information in accordance with PII and PCI standards.
• Prepare timeshare sales contracts for the Sales Department and property owners, and prepare and maintain legal documents.
• Assist the Administrative Supervisor in supporting Sales staff and provide additional administrative support to Sales, Marketing, HR, and Resort teams.
• Perform other duties as needed.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid time to volunteer at an approved organization (Wish day)
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program
• Depending on position, paid time off, parental leave, and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED