Business Operations Coordinator

In-N-Out Burger•Franklin, TN

7d•Onsite

About The Position

In-N-Out Burger is hiring a full-time Business Operations Coordinator for its Business Operations team in Franklin, Tennessee. The position provides comprehensive executive and administrative support to the Executive Vice President, Chief Strategy Officer, including calendar and logistics management, meeting and event coordination, travel support, special projects, and anticipating business and personal needs. The coordinator reports to the Executive Assistant to the EVP. The role is based at the Franklin office and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. It is a non-exempt position and requires on-call availability for schedule changes, with flexibility to respond to after-hours communications when necessary.

Requirements

3–5+ years of administrative experience supporting a senior manager, executive, or leader (preferred).
Experience managing complex executive calendars and travel schedules.
Experience planning office parties, events, meetings, or team outings.
Advanced proficiency with Microsoft 365, Microsoft Outlook, Google Calendar, and calendar management systems.
Excellent time-management, project-management, and organizational skills.
Strong calendar-management and meeting-coordination skills.
Outstanding interpersonal skills and ability to work closely with executives, leaders, and family members.
High degree of professionalism, discretion, and reliability.

Nice To Haves

Experience providing both executive and personal assistant support.
Experience providing administrative, office, and personal support.
In-N-Out Burger store experience; candidates at L5 Associate level or above will be considered.
Store leadership experience.

Responsibilities

Manage the EVP’s complex calendar, including meetings, appointments, conferences, and travel arrangements.
Coordinate personal appointments and manage personal calendar commitments.
Manage incoming mail and packages, deliveries, and vendors.
Copy, scan, file, and maintain records using Microsoft 365.
Maintain the office supply cabinet and keep supplies stocked.
Manage multiple calendars, coordinate schedules, and set up meetings using tools such as Microsoft Outlook and Google Calendar.
Manage the executive travel calendar, prepare travel folders and itineraries, assist with personal and business travel, and help with expense reporting.
Manage and help plan Tennessee department events and parties, including team outings and charitable events supporting the In-N-Out Burger Foundations.
Coordinate with the Executive Assistant to the EVP to prepare, gather, route, and manage forms requiring signatures; maintain organized records and follow up on documents through completion.
Serve as a liaison between the EVP and internal departments, clients, vendors, and external stakeholders.
Handle sensitive business and personal information with discretion, integrity, and confidentiality.
Manage special projects for the EVP and department.