Business Operations Coordinator

Travel + Leisure Co. • San Diego, CA

5d

About The Position

The Business Operations Coordinator performs the operations department’s work, including tour reception, guest gifting, and contract preparation, in accordance with Travel + Leisure Co. Standard Operating Procedures. The role supports a professional atmosphere for guests and Sales & Marketing staff and provides customer service, administrative, data-entry, reconciliation, and document-management support. The Coordinator makes limited operational decisions when resolving owner issues or objections, and daily work is checked regularly for accuracy. Decisions and work quality can affect commissions, revenue recognition, contract securitization, cost-per-tour calculations, and marketing payroll accuracy. The position has no supervisory responsibility and is accountable for meeting WCF Scorecard metrics, accounting deliverables, maintaining Cost of Sales and Product Yield Management, and protecting company assets by following procedures.

Requirements

• High School Diploma; experience equivalent to the education requirement may be accepted in lieu of the education requirement.
• One year of general office experience.
• One year of customer service experience.
• Computer skills required.
• Proficiency in Microsoft Word, Microsoft Outlook, and Microsoft Excel.

Nice To Haves

• Proficiency in the Central Reservation System (CRS) or EPNY is preferable.

Responsibilities

• Greet and qualify touring guests, collect and validate guest information, assign tours to Sales Agents, and provide information to the Sales & Marketing department.
• Provide customer service to guests, answer phones and questions professionally, and assist property owners with contract questions or concerns.
• Distribute guest premiums after presentations and reconcile gift, tour, and contract information in all systems daily.
• Enter tour and gifting information into Central Reservations Systems or Epiphany and run reports.
• Prepare and balance cash, down payments, and site statistics for the Contract Department.
• File and secure documents according to procedures and maintain Property Owner Information in accordance with PII and PCI standards.
• Prepare Timeshare Sales Contracts for the Sales Department and Property Owners, assist the Administrative Supervisor in supporting Sales Staff, and prepare and maintain legal documents.
• Assist the Supervisor with administrative support for Sales, Marketing, HR, and Resort teams.
• Perform other duties as needed.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid time to volunteer at an approved organization of your choice
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program
• Depending on position, paid time off, parental leave, and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED