Quality Operations Coordinator
About The Position
WelbeHealth is a value-based healthcare organization providing all-inclusive care to seniors so they can remain in their communities and receive the healthcare and social services they need. The Quality Operations Coordinator (QOC), under the supervision of the Quality Operations Supervisor (QOS), supports PACE market operations by reviewing records to help ensure participant medical records are complete and accurate. The role collects data, audits electronic health records using quality-improvement tools, completes reporting, and confirms required regulatory elements. The QOC supports the quality and accuracy of participant care records, regulatory readiness, documentation-gap identification, and data integrity. The role works with interdisciplinary teams and stakeholders across the organization in a mission-driven healthcare environment. Compensation consists of base salary plus bonus. The stated compensation offering is $26.89–$35.50 USD; actual compensation depends on experience and relevant qualifications. WelbeHealth requires proof of vaccination or a vaccine declination form before employment and maintains infection-control and PPE standards.
Requirements
- At least two years of experience in a healthcare setting.
- Excellent communication, listening, and organizational skills.
- Extensive experience with the Microsoft Office suite.
- Strong data-gathering skills and health information management expertise.
- Ability to multitask and prioritize in a fast-paced environment.
- Experience working in an interdisciplinary team and coordinating with multiple stakeholders.
Nice To Haves
- Associate’s degree preferred; three years of experience may be substituted.
- PACE experience preferred.
- Experience in healthcare operations, medical-record auditing, or quality improvement.
- Experience with electronic health records.
Responsibilities
- Identify potential deficiencies, facilitate and monitor appropriate corrections, and help ensure data integrity in the electronic health record.
- Monitor participant medical records for complete and timely documentation and promptly report policy or procedure noncompliance to the QOD.
- Participate in team documentation, process improvements, and other Quality Operations team initiatives.
- Conduct medical-record audits to verify that required documentation is timely and accurate.
- Prepare documents, including universe lists, for audit desk-review submissions and assist with EMR navigation and impact analysis.
- Review and reconcile assigned regulatory logs and complete required investigations and notifications.
Benefits
- Medical, dental, and vision insurance coverage.
- 17 days of personal time off (PTO).
- 12 observed holidays annually.
- 6 sick days.
- 401(k) savings plan with employer match.
- Base pay plus bonus.
- Additional benefits.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
