Safety and Quality Operations Coordinator

St. Charles Health System•Bend, OR

1d•$53,400 - $80,100

About The Position

The Safety & Quality Operations Coordinator provides centralized operational coordination for regulatory compliance, accreditation readiness, quality improvement, patient safety, risk management, and Environment of Care activities across St. Charles Health System. The position supports the Senior Director of Facilities, Security, and Environment; the Directors of Quality Management and Risk Management & Patient Safety; and the Executive Medical Director of Quality. It coordinates time-sensitive deliverables, maintains compliance evidence, and tracks required activities and corrective actions across departments and campuses. The coordinator maintains deadline-monitoring systems, documents committee oversight, organizes survey evidence, and escalates outstanding actions to accountable leaders. The role provides administrative and logistical support and does not directly supervise caregivers. It also supports quality and safety communications, learning and development, project knowledge capture, reporting, document management, and continuous improvement. The position requires travel to St. Charles Health System worksites and partner organizations across Oregon.

Requirements

Bachelor’s degree in healthcare administration, business, or another related field; equivalent professional work experience may substitute for the degree.
At least three years of experience in administration and support.
Valid Oregon driver’s license and ability to meet St. Charles Health System driving requirements.
Ability to travel to St. Charles Health System worksites and partner organizations across Oregon.
Excellent written and verbal communication and time-management skills.
Excellent analytical and organizational skills, including the ability to adapt to a dynamic project environment and manage multiple projects.
Ability to communicate effectively, verbally and in writing, with clients, stakeholders, and senior leadership.
Ability to organize and work effectively with project teams made up of department staff and participating clients.
Demonstrated customer-service excellence.
Ability to wear appropriate personal protective equipment required to perform the job safely.

Nice To Haves

Healthcare operations experience.
Proven ability to manage multiple projects, meet timelines, and escalate effectively to meet project goals.
Experience with varying exposure to strategy and project management.

Responsibilities

Maintain a centralized compliance calendar for regulatory and accreditation deliverables, committee reporting cycles, program evaluations, policy reviews, and corrective-action deadlines in collaboration with program leaders.
Coordinate survey and inspection preparation, logistics, and follow-up, including document requests, evidence organization, meeting schedules, and outstanding deliverables.
Maintain corrective-action tracking systems with findings, accountable owners, completion dates, monitoring requirements, and supporting evidence; follow up on outstanding items and escalate overdue or incomplete actions.
Coordinate documentation for quality, safety, and compliance committees, including agendas, minutes, attendance, reports, decisions, and action-item follow-through.
Organize and maintain retrievable compliance evidence, including approved plans, program evaluations, audit summaries, education records, and corrective-action documentation, in accordance with document-control and retention requirements.
Track scheduled audits and sustainment monitoring, compile results from program owners, and prepare status reports highlighting gaps requiring leadership attention.
Coordinate preparation and routing of regulatory and accreditation submissions for review and approval by designated leaders and subject-matter experts.
Support preparation of leadership and governing body reports on program performance, identified risks, corrective actions, and follow-up.
Identify administrative process breakdowns that could jeopardize deadlines or documentation and implement improvements with accountable leaders.
Maintain electronic schedules and coordinate internal and external departmental and project team meetings.
Connect records to committee oversight, decisions, and action completion.
Provide administrative support for medical staff quality and safety activities as directed by the Executive Medical Director of Quality.
Maintain organized, current, and retrievable department compliance documentation.
Maintain a repository of tools, templates, and process-improvement and Lean techniques for Quality & Safety-sponsored efforts.
Work with directors and managers to create and distribute requested daily, weekly, and monthly reports.
Maintain the Quality & Safety internal site with relevant tools and templates.
Lead project knowledge capture by identifying lessons learned and building or revising templates.
Support execution of a master communications calendar for Quality & Safety-related communications.
Support development of Quality & Safety-specific learning and development efforts.
Demonstrate customer-service behaviors and communication that support quality, care, and concern for internal and external customers.
Support the organization’s vision, mission, and values and promote continuous improvement through Value Improvement Practice (VIP- Lean) principles.
Provide and maintain a safe environment for caregivers, patients, and guests.
Conduct activities professionally and confidentially; comply with applicable laws, regulations, policies, and procedures; act ethically; report known or suspected violations; and cooperate with organizational investigations and proceedings.
Deliver timely, efficient, accurate customer service and/or patient care that promotes goodwill.
Perform additional duties of similar complexity as required or assigned.