Quality Operations Coordinator

WelbeHealth•Los Angeles, CA

About The Position

WelbeHealth is a value-based healthcare organization that provides an all-inclusive care option for vulnerable seniors. The Quality Operations Coordinator (QOC), under the supervision of the Quality Operations Supervisor (QOS), supports PACE market operations by reviewing records to help ensure participant medical records are complete and accurate. The role collects data, audits electronic health records using quality-improvement tools, completes reporting, and confirms required regulatory elements. The QOC supports the quality and accuracy of participant care records, regulatory readiness, documentation improvement, and data integrity. The role works with interdisciplinary teams and stakeholders across the organization in a mission-driven healthcare environment. Compensation consists of base salary plus bonus, with an advertised compensation range of $26.89–$35.50 USD. Actual compensation is based on experience and relevant qualifications. WelbeHealth requires employees to provide proof of vaccination or a vaccine declination form before employment and follows infection-control and PPE standards. The organization is an equal opportunity employer committed to diversity, equity, inclusion, and belonging.

Requirements

Minimum of two years of experience in a healthcare setting.
Excellent communication, listening, and organizational skills.
Extensive experience with the Microsoft Office suite.
Strong data-gathering skills and health information management expertise.
Demonstrated ability to multitask and prioritize in a fast-paced environment.
Experience working in an interdisciplinary team environment and coordinating with multiple stakeholders.

Nice To Haves

Associate degree preferred; three years of experience may be substituted.
PACE experience preferred.
Experience in healthcare operations, medical-record auditing, or quality improvement.
Strong organizational skills and experience with electronic health records.

Responsibilities

Identify potential deficiencies and facilitate and monitor appropriate corrections to ensure data integrity in the electronic health record.
Monitor participant medical records for complete and timely documentation, and promptly report instances when policies and procedures are not being followed to the QOD.
Participate in team documentation, process improvements, and other Quality Operations team initiatives.
Conduct medical-record audits to ensure required documentation is timely and accurate.
Assist with WelbeHealth audits by preparing documents for desk-review submission, including universe lists, and assisting with electronic medical record navigation and impact analysis.
Review and reconcile assigned regulatory logs and complete required investigations and notifications.
Collect data, complete reporting, and confirm regulatory-required elements.