Quality Coordinator

Aston Carter•Manor, TX

2d•$21 - $25•Onsite

About The Position

The Quality Coordinator is a customer-facing role responsible for coordinating quality activities, including First Article Inspections (FAIs), Part Change Notifications (PCNs), Returned Material Authorizations (RMAs), and Discrepant Material Reports (DMRs). The position supports customer satisfaction, accuracy, and timely completion of product reworks, repairs, upgrades, and restocks. It coordinates workflows involving internal production technicians and external suppliers, maintains organized quality documentation, and processes transactions using the company’s ERP system and customer portals in accordance with established policies and procedures. This fully onsite contract position is based in Manor, Texas. Work is primarily administrative and computer-based in a facility adjacent to warehouse and production areas, with occasional handling of physical parts and close coordination with warehouse and production personnel. The role does not involve direct production work and is performed with minimal supervision in a structured, process-driven environment.

Requirements

High school diploma or GED.
Previous experience in administrative, distribution, customer service, and/or manufacturing environments.
Ability to communicate professionally and service-oriented with customers primarily by email, and also by phone and in person.
Ability to multitask and handle demanding situations calmly and professionally.
Self-starter who can work independently under minimal supervision.
Strong communication and interpersonal skills, including the ability to work effectively with internal teams and external partners.
Computer proficiency, including Microsoft Office applications and web browsers.
Ability to use or learn ERP systems such as M2M and Prophet 21 in accordance with company policies and procedures.
Ability to maintain an organized work environment and manage documentation systematically.
Ability to manage workflows involving multiple stakeholders, including internal technicians and external suppliers.
Technical aptitude to understand products, processes, product configurations, basic specifications, and quality requirements.

Nice To Haves

Experience with Discrepant Material Reports (DMRs) and Returned Material Authorizations (RMAs).
Knowledge of purchase order, RMA, and DMR processes.
General understanding of credit and debit memo processes.
Experience with M2M or Prophet 21 ERP systems.
Familiarity with quality documentation such as FAI reports and inspection records.

Responsibilities

Serve as a primary customer-facing representative for quality activities, communicating professionally and promptly.
Process First Article Inspection reports and verify products against drawing notes, materials, dimensions, bills of materials, functionality, and process requirements.
Complete and submit accurate FAI reports and related documentation to support on-time product deliveries.
Organize and maintain FAI documentation so that files are structured and easily retrievable.
Coordinate Part Change Notifications through customer systems to communicate product changes accurately and on time.
Respond to customer RMA requests within 24 hours and ensure appropriate follow-up and documentation.
Request supplier RMAs for nonconforming products within 24 hours after internal disposition decisions.
Coordinate internal DMRs, including job order replenishment transactions and related quality activities.
Coordinate stock purge requests and associated inspection activities for nonconforming or obsolete material.
Check inspection records for accuracy and ensure FAI submissions meet customer delivery requirements.
Manage and monitor rework, repair, upgrade, and restock workflows for internal technicians and external suppliers, following up to ensure commitments are met.
Maintain consistent workflows, prevent bottlenecks, and ensure accuracy in quality transactions.
Use the company ERP software, currently M2M and transitioning to Prophet 21, customer web portals, and other software tools to process and track quality activities.
Work independently with minimal supervision and collaboratively with the team, taking daily direction from quality leadership or senior quality coordinators when needed.
Perform other quality department activities as assigned in support of the quality management system.

Benefits

Medical insurance, if eligible.
Dental insurance, if eligible.
Vision insurance, if eligible.
Critical Illness, Accident, and Hospital coverage, if eligible.
401(k) retirement plan, with pre-tax and Roth post-tax contributions available, if eligible.
Voluntary life and AD&D insurance for the employee and dependents, if eligible.
Short- and long-term disability coverage, if eligible.
Health Spending Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off/leave, including PTO, vacation, or sick leave, if eligible.