Quality Coordinator

Macomb County Government

11d • $73,215 - $94,698

About The Position

Under direction, the Quality Coordinator provides expertise, coordination, and monitoring of Macomb County Community Mental Health’s quality improvement system. The role participates in quality assurance activities, including on-site monitoring, data analysis, accreditation, and licensing, and collaborates with administrative and clinical staff on quality projects and programs.

This is a full-time position in the Community Mental Health department, currently scheduled for 37.5 hours per week with an 8:30 a.m. starting time. The position is grant- or externally funded and will continue only if sufficient funding is provided.

Requirements

• Bachelor’s degree from an accredited college or university in Public Health, Counseling, Social Work, Psychology, or a directly related field.
• Two years of experience working with quality improvement processes and/or mental health program administration.
• Possess a valid Michigan driver’s license and an operable, insured automobile for authorized travel.
• Knowledge of applicable computer applications, including electronic medical record systems; the Michigan Mental Health Code and its rules and regulations; MCCMH policies, rules, regulations, codes, and procedures; the Medicaid Provider Manual; and modern office procedures, methods, and computer equipment.
• Skill in exercising good professional judgment for the welfare and safety of persons served, making effective written and oral presentations, analyzing information, and completing reports.
• Ability to collaborate with a teamwork- and solution-focused mindset; take ownership and accountability; treat people with dignity and respect; engage inclusively with diverse communities; and work in an environment that embraces the county’s Dignity Campaign.
• Ability to speak, write, and understand English effectively; understand and carry out oral and/or written instructions; accurately organize and maintain paper documents and electronic files; maintain confidentiality; and work independently.

Nice To Haves

• Master’s degree from an accredited college or university in Public Health, Counseling, Social Work, Psychology, or a directly related field.
• Two years of experience working with accreditation standards for behavioral healthcare organizations.
• Three years of experience working with quality improvement processes and/or mental health program administration.
• Licensed Master Social Worker (LMSW), Limited Licensed Master of Social Work (LLMSW), Licensed Professional Counselor (LPC), Limited Licensed Professional Counselor (LLPC), Temporary Limited Licensed Psychologist (TLLP), Limited License Psychologist (LLP), or Licensed Psychologist (LP).
• Certification with the Michigan Certification Board for Addiction Professionals (MCBAP) or an approved development plan.
• Ability to speak, write, and understand a language other than English.

Responsibilities

• Assist in implementing the overall quality plan for Macomb County Community Mental Health.
• Assist in implementing quality processes, including monitoring, data collection, evaluation design, and training.
• Work on quality processes to improve electronic medical records and dashboards.
• Support the maintenance of quality standards required for accreditation, third-party payer-provider status, and Michigan Department of Community Health certification and licensure.
• Conduct quality audits and review all direct and contract programs.
• Monitor, evaluate, and audit activities related to direct and contract service providers to ensure quality activities, including staff support at the clinic level for ongoing quality improvement tasks.
• Collect, review, and disseminate data from system-wide incident reports.
• Collect data on key performance indicators and provide reports to the State of Michigan.
• Participate in developing and implementing quality policies.
• Assist in developing and implementing quality improvement practices such as Continuous Quality Improvement and Total Quality Management.
• Participate in quality committees and councils.
• Operate an automobile to perform assigned job functions.
• Perform related duties as assigned.

Benefits

• Medical coverage with no monthly premium for single, two-person, or family coverage.
• Dental coverage with no monthly premium for single, two-person, or family coverage.
• Vision coverage with no monthly premium for single, two-person, or family coverage.
• Health care, dental, and vision benefits are effective the first day of employment.

What This Job Offers

• Job Type: Full-time