Quality Coordinator

LMSI dba Lighthouse Lab Services•Charlotte, NC

13d•Remote

About The Position

The Quality Coordinator provides proactive administrative support to Lighthouse Lab Services’ Quality Department through application processing, research and reporting, and general administration. The role initially focuses on basic CLIA application processing and expands to additional routine Quality administrative tasks as training and competency develop. The coordinator prepares assigned CLIA applications accurately and on time using established procedures, communicates with clients about requirements and application status, and escalates state-specific, non-routine, or complex requirements. The position also supports routine research, correspondence, reporting, document and tracker maintenance, SOP and form updates, MediaLab management and builds, Quality calls and emails, and general office administration. The role is remote, with the Charlotte, North Carolina area preferred, and is scheduled Monday through Friday, 9:00 AM to 5:00 PM EST.

Requirements

High school diploma or GED required.
At least 3 years of experience in an administrative support or clerical assistant role in an office environment required; equivalent combinations of education and experience may be considered.
Proficiency with Microsoft Office Suite, strong computer software skills, and advanced internet search skills.
Professional, assertive written and verbal communication skills and a customer service orientation.
Strong organization, attention to detail, time management, prioritization, and ability to manage a high-volume workload.
Ability to work independently while maintaining communication with peers and leadership.
Ability to collaborate with a team on task-oriented and project-based work.
Commitment to maintaining the confidentiality of sensitive materials.
Initiative to identify needed changes and suggest improvements.
Willingness to progressively build application-processing expertise, starting with basic CLIA applications and expanding through training and demonstrated competency.

Nice To Haves

Healthcare experience preferred.

Responsibilities

Develop proficiency in basic CLIA application processing, including CLIA-only states, CMS-116 preparation, and other straightforward workflows using established procedures.
Prepare assigned CLIA applications accurately and on time, escalating state-specific, non-routine, or complex requirements.
Communicate professionally with clients about application requirements, missing documentation, status, and next steps.
Conduct routine research to support assigned CLIA application workflows.
Prepare application correspondence, status updates, and reports accurately and clearly.
Use and maintain standardized application checklists, templates, and trackers.
Maintain assigned CLIA application resources and agency contacts.
Support routine SOP and form updates and rollouts, as well as MediaLab management and builds.
Maintain application and Quality project trackers and provide routine document organization and administrative support.
Support routine Quality calls, emails, and client follow-up.
Provide responsive customer service and office administration, including answering calls and emails, filing paperwork, and keeping trackers current.
Create, format, proofread, and edit documents; handle scanning, mailing, filing, and other administrative tasks for the Quality team.
Document processes and policies for future training and suggest improvements that create efficiencies.