Branch Operations Coordinator Fashion Square

Wells Fargo•Charlottesville, VA

3d•$21 - $27•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports a positive customer experience by processing and approving teller transactions, sharing digital banking solutions, and connecting customers with bankers. It performs operational and customer-support work in accordance with bank procedures and policies, while minimizing risk. The coordinator supports the branch manager with operational tasks and scheduling, helps resolve teller-line issues under regional banking management, and assists customers and employees with concerns or complaints. The role involves providing excellent service, identifying information and services that meet customers’ financial needs, and motivating a diverse team to achieve its potential and business objectives. Employees receive guidance from managers and exercise judgment within defined policies and procedures. The position is based at 1625 Seminole Trail, Charlottesville, Virginia 22901. The schedule may include most Saturdays. The role is not eligible for Visa sponsorship. The listed base pay range is $21.00–$27.00; employees may also be eligible for incentive opportunities.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Strong customer service skills, including listening, eliciting information, and comprehending customer issues.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash-handling experience.
Well-organized, independent, and able to prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to achieve their full potential and established business objectives.

Responsibilities

Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risk and following established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks efficiently using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Support customers and employees in resolving or escalating concerns and complaints.
Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to achieve its full potential and meet established business objectives.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues appropriately.