Sr Operations Coordinator

Cardinal Group Companies•State College, PA

17h•Onsite

About The Position

The Sr. Operations Coordinator assists the Community Manager with property operations, with a focus on leasing, marketing, resident relations, and community functions. The role works to achieve full occupancy through resident retention, leasing available apartments, and pre-leasing future availability. The position is hourly and non-exempt.

Requirements

1–2 years of customer service and sales experience.
Strong communication skills.
High energy and ability to work in a fast-paced environment.
Enjoys and takes pride in providing excellent service.
Excellent customer service skills; warm, friendly, and helpful in person and on the phone.
Basic computer skills, including typing and writing correspondence and memos.
High school diploma or equivalent.
Available to work evenings and weekends.
Ability to embody Cardinal Culture and Cardinal Core Values.
Ability to use hands to finger, type, handle, or feel, and to talk or hear.
Ability to stand, walk, reach, climb, stoop, and squat regularly.
Ability to access all exterior and interior parts of the property and amenities and work outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver weights up to 20 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Use company leasing expectations and procedures to greet and qualify prospective clients, assess their needs, present the property and apartment homes, explain features and benefits, close sales, and follow up using Cardinal’s Sales Platform (Cardinal Way of Leasing).
Earn and maintain Cardinal Way of Leasing certification by using available resources and passing required in-house and third-party shops according to Cardinal Training Department scoring standards.
Assist the Community Manager in training full-time and part-time leasing team members on job expectations, including customer service, phone etiquette, leasing workflows, resident interactions, marketing, and Cardinal Way of Leasing.
Answer incoming calls professionally and handle inquiries from prospective clients, residents, company team members, and vendors appropriately.
Complete lease applications, participate in application verification, and notify prospective clients of results.
Maintain accurate client records in accordance with company policy and update daily, weekly, monthly, and annual reports concerning notices to vacate, vacancies, and activity.
Maintain and perform upkeep on the tour route to ensure curb appeal.
Assist residents with day-to-day tasks through the community concierge program and help develop and create a community.
Plan and execute a Monthly Marketing Plan, which may include residential events, housing fairs, open houses, orientations, community events, university and local marketing events, promotional items, incentives, outreach, social media, and digital marketing.
Run the community’s social media accounts.
Maintain and improve the community’s online reputation through reviews and internal satisfaction survey tools.
Report weekly on market conditions and trends and shop competing properties.
Participate in Cardinal U training as required.
Perform other related duties as assigned by the Team Leader.
Travel as needed to assist properties, attend training classes, or support other position responsibilities.