Sr. Legal Operations Coordinator

Shenandoah Telecommunications•Winchester, VA

About The Position

Reporting to the General Counsel, the Sr. Legal Operations Coordinator is responsible for administering and continuously improving Legal Department processes, systems, and programs. The role serves as a business partner to the Legal Department and independently develops and implements operational solutions supporting regulatory compliance, information governance and records management, contract lifecycle management, legal technology, and departmental strategic initiatives. The coordinator partners with Legal, IT, HR, Finance, Operations, Sales, and other business functions to improve workflows, increase efficiency, reduce risk, and support effective delivery of legal services. The role also supports departmental planning and continuous improvement, maintains operational standards and resources, and provides guidance on AI governance and approved tools.

Requirements

Bachelor’s degree required.
At least 5 years of progressively responsible experience in legal operations, business operations, contract administration, legal support, paralegal work, or related operational roles.
Demonstrated experience independently managing operational programs, systems, or business processes with minimal supervision.
Strong proficiency with Microsoft 365 applications, DocuSign, Adobe Acrobat Pro, and document, records, or contract management systems.
High degree of accuracy and attention to detail.
Ability to analyze complex operational issues, evaluate alternatives, and recommend practical business solutions.
Strong analytical, critical-thinking, and problem-solving skills, including experience managing documents, records, or business processes.
Resourceful, detail-oriented, proactive, intellectually curious, hands-on, and solution-oriented approach.
Sound judgment and ability to prioritize tasks and work independently and collaboratively.
Ability to influence stakeholders and coordinate activities across departments without direct supervisory authority.
Ability to build effective working relationships with internal and external stakeholders at all organizational levels.
Demonstrated experience handling sensitive and confidential company information.
Strong organizational and project coordination skills, including managing multiple priorities and deadlines simultaneously.
Strong business process improvement skills, including workflow analysis, process design, and change management.
Experience implementing new ideas effectively.
Knowledge of legal department processes, records management, and business operations principles.
Knowledge of contract management, document control, or workflow systems.
Knowledge of information governance, records retention, and legal hold administration.
Knowledge of corporate governance, regulatory compliance, and risk management practices.
Knowledge of practical applications of AI and automation tools to improve operational effectiveness.

Nice To Haves

Experience with telecommunications industry practices or other regulated business environments.

Responsibilities

Assist with the Company’s regulatory filings and recordkeeping.
Support administration of the contract lifecycle management platform, including contract intake, workflow design, document organization, and post-execution record management.
Evaluate legal processes, identify operational inefficiencies and compliance risks, and recommend and implement improvements.
Identify process improvement opportunities and lead implementation of practical solutions aligned with Legal Department leadership priorities.
Prioritize legal operations activities, resolve operational issues, and recommend solutions to Legal Department leadership using independent judgment.
Maintain Legal Department standards, governance practices, process documentation, templates, playbooks, workflows, and intranet resources.
Serve as a departmental resource on AI governance processes, approved AI tools, and legal operational standards relating to emerging technologies.
Assist in developing, maintaining, and distributing training materials and practical guidance on approved AI tools and related governance standards.
Coordinate intake, tracking, and responses to subpoenas, record requests, and other third-party legal process; partner with internal stakeholders to gather information and meet deadlines.
Manage Legal Department vendor relationships, software subscriptions, billing, and related records.
Research legal operations best practices, industry trends, emerging technologies, and automation opportunities, and recommend their applicability to the organization.
Provide Legal Department operations support and independently resolve day-to-day operational issues.
Support the General Counsel in developing departmental priorities, annual objectives, operational plans, and continuous improvement initiatives.