Online Shopper Jobs

About The Position

Requirements

• Commitment to Hy-Vee's mission and a genuine passion for delivering outstanding customer experiences.
• Ability to select high-quality products with attention to freshness and accuracy across departments.
• Ability to communicate clearly and professionally with customers and store personnel in a friendly, approachable manner.
• Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
• Ability to identify problems and develop practical solutions, including making product substitutions.
• Ability to work independently and complete daily workloads with limited supervision.
• Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

• High school diploma or equivalent preferred.

Responsibilities

• Greet customers warmly and assist them with their needs throughout the store.
• Accurately select the highest-quality groceries ordered online, including fresh produce, meat, and other products.
• Select, scan, and bag items from all temperature zones.
• Maintain proper product temperatures throughout the fulfillment process.
• Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
• Cart orders to the holding area for customer pickup.
• Lift, carry, and load groceries into customer vehicles.
• Tender customer orders through the POS and process credit card payments.
• Substitute products upon customer request or when items are unavailable.
• Monitor incoming online orders to ensure prompt, on-time fulfillment.
• Answer phones and emails promptly and provide friendly, helpful service.
• Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
• Assist with other tasks or special projects as needed.