Online Shopper Jobs

About The Position

Requirements

• Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience
• Select the highest quality products with a strong eye for freshness and accuracy across all departments
• Communicate clearly and professionally with customers and store personnel in a friendly, approachable manner
• Stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment
• Identify problems and develop practical solutions, including making product substitutions on the fly
• Work independently and complete daily workloads with limited supervision
• High school diploma or equivalent preferred
• Frequently stand and walk throughout a shift in sales, food service, or delivery areas
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Nice To Haves

• Night & Weekend Shifts Required

Responsibilities

• Deliver outstanding customer service by greeting every customer warmly and assisting them with their needs throughout the store
• Accurately select groceries ordered online by customers, choosing the highest quality produce, meat, and other fresh products
• Select, scan, and bag items from all temperature zones
• Ensure products maintain proper temperature throughout the entire fulfillment process
• Place gathered orders in storage at the proper temperature and retrieve them promptly prior to the customer's arrival
• Cart orders to and place them in the holding area for customer pickup
• Lift, carry, and load groceries into customer vehicles
• Tender customer orders through POS and process credit card payments
• Substitute products for customers upon request or when items are unavailable
• Continually monitor incoming online orders to ensure prompt, on-time fulfillment
• Answer phones and emails promptly and provide friendly, helpful service to customers
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Benefits

• A helpful smile in every aisle