Aisles Online Shopper

Hy-Vee•Mason City, IA

2d•Onsite

About The Position

Aisles Online Shoppers fulfill customers’ online grocery orders by carefully selecting accurate, high-quality products from all store departments, including fresh produce, meat, and pantry items. They help ensure a positive online customer experience through attention to detail, product quality, and timely order fulfillment. The role involves working independently in a fast-paced retail environment, managing multiple tasks and deadlines, and providing friendly customer service. Shoppers select, scan, and bag groceries; maintain products at appropriate temperatures; prepare orders for pickup; process customer payments; and respond to customer questions and requests. Night and weekend shifts are required. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Clear, professional, and friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.
Availability for required night and weekend shifts.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select the highest-quality groceries ordered online, including fresh products.
Select, scan, and bag items from all temperature zones.
Maintain products at proper temperatures throughout the fulfillment process.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to and place them in the customer pickup holding area.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the POS system and process credit card payments.
Substitute products at customers’ request or when items are unavailable.
Monitor incoming online orders to support prompt, on-time fulfillment.
Answer phone calls and emails promptly and provide helpful customer service.
Follow dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.