Aisles Online Shopper
About The Position
Aisles Online Shoppers fulfill online grocery orders by carefully selecting high-quality products across all store departments. The role focuses on accurate, timely order fulfillment and maintaining product quality, including appropriate temperatures, so customers receive groceries with care and precision. Shoppers also assist customers in the store and during pickup, process orders and payments, communicate by phone and email, and support other tasks as needed. The position is active and fast-paced, with frequent deadlines and work performed primarily in a retail store setting.
Requirements
- Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience.
- Ability to select high-quality products with attention to freshness and accuracy across departments.
- Ability to communicate clearly and professionally with customers and store personnel in a friendly, approachable manner.
- Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
- Ability to identify problems and develop practical solutions, including making product substitutions.
- Ability to work independently and complete daily workloads with limited supervision.
- Frequently stand and walk throughout the shift.
- Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Greet customers warmly and assist them with their needs throughout the store.
- Accurately select online grocery orders, choosing high-quality produce, meat, and other fresh products.
- Select, scan, and bag items from all temperature zones.
- Maintain proper product temperatures throughout the fulfillment process.
- Store gathered orders at the appropriate temperature and retrieve them promptly before customer arrival.
- Cart orders to the holding area for customer pickup.
- Lift, carry, and load groceries into customer vehicles.
- Tender customer orders through the POS and process credit card payments.
- Substitute products when requested by customers or when items are unavailable.
- Monitor incoming online orders to ensure prompt, on-time fulfillment.
- Answer phones and emails promptly and provide friendly, helpful customer service.
- Follow the company dress code, hygiene standards, and department and company guidelines.
- Assist with other tasks or special projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
