Aisles Online Shopper

Hy-Vee, Inc. • Spirit Lake, IA

5d • Onsite

About The Position

Aisles Online Shoppers fulfill customer grocery orders by carefully selecting high-quality products across store departments, including fresh produce, meat, and pantry items. The role requires accuracy, attention to freshness and temperature control, and care throughout order fulfillment. Shoppers work independently in a fast-paced retail environment, support customers in person and through phone and email, and help ensure orders are ready on time for pickup.

Requirements

• Commitment to Hy-Vee's mission and passion for delivering an outstanding customer experience.
• Ability to select high-quality products with attention to freshness and accuracy across departments.
• Clear, professional, friendly communication with customers and store personnel.
• Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
• Ability to identify problems and develop practical solutions, including making product substitutions.
• Ability to work independently and complete daily workloads with limited supervision.
• Frequently stand and walk throughout a shift.
• Ability to perform repetitive standing, walking, reaching, and bending for order fulfillment, POS transactions, and cleaning and sanitation duties.
• Successful completion of a pre-employment drug screen is required.

Nice To Haves

• High school diploma or equivalent preferred.

Responsibilities

• Greet customers warmly and assist them throughout the store.
• Accurately select high-quality groceries for online customer orders, including produce, meat, and other fresh products.
• Select, scan, and bag items from all temperature zones.
• Maintain proper product temperatures throughout fulfillment.
• Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
• Cart orders to the holding area for customer pickup.
• Lift, carry, and load groceries into customer vehicles.
• Tender customer orders through POS and process credit card payments.
• Substitute products when requested or when items are unavailable.
• Monitor incoming online orders to ensure prompt, on-time fulfillment.
• Answer customer phone calls and emails promptly and helpfully.
• Follow the dress code, hygiene standards, and department and company guidelines.
• Assist with other tasks and special projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED