Aisles Online Shopper

Hy-Vee•Marion, IA

4d•Onsite

About The Position

Aisles Online Shoppers fulfill customer grocery orders by selecting high-quality products across all departments and ensuring orders are handled accurately and carefully. The role involves selecting, scanning, and bagging products from all temperature zones; maintaining appropriate product temperatures; storing completed orders correctly; and preparing orders for customer pickup. Shoppers also provide customer service in the store and through phone and email, process payments, make requested or necessary substitutions, and monitor orders to support prompt fulfillment. The position requires working independently in a fast-paced, deadline-driven retail environment and following Hy-Vee's dress code, hygiene standards, and company and department guidelines. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering outstanding customer experiences.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Ability to communicate clearly and professionally with customers and store personnel in a friendly, approachable manner.
Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select the highest-quality groceries ordered online, including fresh produce, meat, and other products.
Select, scan, and bag items from all temperature zones.
Maintain proper product temperatures throughout the fulfillment process.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the POS and process credit card payments.
Substitute products upon customer request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phones and emails promptly and provide friendly, helpful service.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.