Aisles Online Shopper

Hy-Vee, Inc.•Spring Lake Park, MN

3d•$14 - $17•Onsite

About The Position

The Aisles Online Shopper selects and fulfills online grocery orders, choosing high-quality products across all departments and ensuring each order is handled carefully and accurately. The role involves selecting, scanning, and bagging products from all temperature zones, maintaining proper temperatures, storing completed orders appropriately, and preparing orders for customer pickup. Shoppers may also load groceries into customer vehicles, process customer payments, make substitutions when requested or when products are unavailable, and monitor incoming orders to ensure prompt fulfillment. The position provides friendly customer service in person, by phone, and by email. It requires working independently in a fast-paced retail environment, managing multiple tasks and deadlines, following company and department guidelines, and helping with other tasks or special projects as needed. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Clear, professional, friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Ability to frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select online grocery orders, choosing high-quality produce, meat, and other products.
Select, scan, and bag items from all temperature zones.
Maintain proper product temperatures throughout order fulfillment.
Store gathered orders at the appropriate temperature and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the POS and process credit card payments.
Substitute products when customers request substitutions or items are unavailable.
Monitor incoming online orders to support prompt, on-time fulfillment.
Answer phone calls and emails promptly and provide helpful customer service.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.