Aisles Online Shopper

Hy-Vee, Inc.•Mission, KS

About The Position

Aisles Online Shoppers fulfill customers’ online grocery orders by accurately selecting high-quality groceries across all departments, including fresh produce and meat, and maintaining product quality throughout the process. The role involves working independently in a fast-paced retail environment, with a focus on customer service, accuracy, and timely order fulfillment. Shoppers select, scan, and bag items from all temperature zones, store orders at the appropriate temperature, and prepare them for customer pickup. They may also process payments, load groceries into customer vehicles, handle product substitutions, respond to customer inquiries, and assist with other tasks as needed. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

Commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Ability to communicate clearly and professionally with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Ability to frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Successful completion of a pre-employment drug screen.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select online grocery orders, choosing high-quality produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones.
Ensure products remain at the proper temperature throughout fulfillment.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Move orders to the customer pickup holding area.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the point-of-sale system and process credit card payments.
Substitute products upon customer request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phones and emails promptly and provide friendly, helpful customer service.
Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.