Aisles Online Shopper

Hy-Vee, Inc. • Mason City, IA

3d • Onsite

About The Position

Aisles Online Shoppers fulfill customers’ online grocery orders by carefully selecting high-quality products across all store departments. The role requires attention to freshness, accuracy, and product temperature throughout the selection, storage, and pickup process. Shoppers provide friendly customer service, manage incoming orders and deadlines, and may work independently in a fast-paced retail environment.

Requirements

• Commitment to Hy-Vee’s mission and a genuine passion for providing an outstanding customer experience.
• Ability to select high-quality products with attention to freshness and accuracy across departments.
• Ability to communicate clearly and professionally with customers and store personnel.
• Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
• Ability to identify problems and develop practical solutions, including making product substitutions.
• Ability to work independently and complete daily workloads with limited supervision.
• Ability to frequently stand and walk throughout a shift.
• Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.
• Successful completion of a pre-employment drug screen.

Nice To Haves

• High school diploma or equivalent.

Responsibilities

• Greet customers warmly and assist them with their needs throughout the store.
• Accurately select high-quality groceries ordered online, including produce, meat, and other fresh products.
• Select, scan, and bag items from all temperature zones.
• Maintain products at the proper temperature throughout the fulfillment process.
• Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
• Cart orders to the customer pickup holding area.
• Lift, carry, and load groceries into customer vehicles.
• Tender customer orders through POS and process credit card payments.
• Substitute products upon customer request or when items are unavailable.
• Monitor incoming online orders to ensure prompt, on-time fulfillment.
• Answer customer phone calls and emails promptly and provide helpful service.
• Follow the company dress code, hygiene standards, and department and company guidelines.
• Assist with other tasks and special projects as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED