Aisles Online Shopper

Hy-Vee•Independence, MO

2d•Onsite

About The Position

Aisles Online Shoppers fulfill customers’ online grocery orders by selecting high-quality products across store departments and ensuring each order is handled accurately and carefully. The role involves working independently in a fast-paced retail environment while maintaining product quality and temperature and meeting fulfillment deadlines. Shoppers also assist customers, process orders and payments, and contribute to other department tasks as needed. Applicants must be at least 18 years old. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

Must be at least 18 years old.
Commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Clear, professional, and friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Ability to frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.
Successful completion of a pre-employment drug screen.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select online grocery orders, choosing high-quality produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones.
Maintain appropriate product temperatures throughout fulfillment.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to and place them in the customer pickup holding area.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the POS system and process credit card payments.
Substitute products at customers’ request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer customer phone calls and emails promptly and provide friendly, helpful service.
Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.