Aisles Online Shopper
About The Position
Aisles Online Shoppers fulfill customers’ online grocery orders by selecting accurate, high-quality products across all departments, including fresh foods and pantry items. The role requires attention to product quality and temperature handling, friendly customer service, and prompt order fulfillment. It suits someone who enjoys staying active, working independently, and completing tasks in a fast-paced retail environment. The position is primarily in a retail store and involves meeting deadlines while managing multiple tasks throughout a shift. Employees may be exposed to dust, noise, temperature extremes, moving-equipment hazards, and electrical equipment. Safety training is provided. Employment is contingent upon successfully completing a pre-employment drug screen.
Requirements
- Must be at least 18 years old.
- Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience.
- Ability to select high-quality products with attention to freshness and accuracy across departments.
- Ability to communicate clearly and professionally with customers and store personnel.
- Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
- Ability to identify problems and develop practical solutions, including making product substitutions.
- Ability to work independently and complete daily workloads with limited supervision.
- Ability to frequently stand and walk throughout a shift.
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Greet customers warmly and assist them with their needs throughout the store.
- Accurately select online grocery orders, choosing high-quality produce, meat, and other products.
- Select, scan, and bag items from all temperature zones while maintaining proper product temperatures.
- Store completed orders at the proper temperature and retrieve them promptly before customer arrival.
- Cart orders to the customer pickup holding area.
- Lift, carry, and load groceries into customer vehicles.
- Tender customer orders through the point-of-sale system and process credit card payments.
- Substitute products when requested or when items are unavailable.
- Monitor incoming online orders to support prompt, on-time fulfillment.
- Answer customer phone calls and emails promptly and provide helpful service.
- Follow Hy-Vee dress code, hygiene standards, and department and company guidelines.
- Assist with other tasks or special projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
