Aisles Online Shopper

Hy-Vee, Inc.•Iowa City, IA

3d•Onsite

About The Position

Aisles Online Shoppers fulfill customers’ online grocery orders by carefully selecting accurate, high-quality products across all store departments, including fresh produce, meat, and pantry items. The role supports a positive online customer experience through attention to freshness, accuracy, and timely fulfillment. This is an active, fast-paced retail position involving order selection, scanning, bagging, storage, customer pickup, payment processing, and customer service. Shoppers work independently with limited supervision while managing multiple tasks and deadlines. The position also requires following company standards and helping with other tasks or special projects as needed.

Requirements

Commitment to Hy-Vee’s mission and a genuine interest in providing an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Clear, professional, friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending for order fulfillment, POS transactions, and cleaning or sanitation duties.
Successful completion of a pre-employment drug screen.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select online grocery orders, choosing high-quality produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones while maintaining proper product temperatures.
Store gathered orders at the appropriate temperature and retrieve them promptly before customer arrival.
Move orders to the customer pickup holding area.
Lift, carry, and load groceries into customer vehicles.
Process orders through the point-of-sale system and accept credit card payments.
Substitute products when requested by customers or when items are unavailable.
Monitor incoming online orders to support prompt, on-time fulfillment.
Answer customer phone calls and emails promptly and helpfully.
Follow Hy-Vee dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.