Aisles Online Shopper

Hy-Vee•Marshall, MN

4d•Onsite

About The Position

Aisles Online Shoppers fulfill online grocery orders by selecting high-quality products across all departments and ensuring each order is handled accurately and carefully. The role involves maintaining proper product temperatures, preparing orders for customer pickup, processing payments, and providing friendly customer service in a fast-paced retail store environment. Shoppers work independently with limited supervision while managing multiple tasks and deadlines. Training is provided to support a safe work environment. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for customer service.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Clear, professional, and friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
High school diploma or equivalent preferred.
Ability to safely use sharp knives and blades where applicable to the role.
Ability to operate a delivery vehicle in accordance with applicable DOT standards where applicable to the role.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet customers warmly and assist them throughout the store.
Select the highest-quality groceries ordered online, including fresh produce, meat, and other products.
Select, scan, and bag items from all temperature zones.
Maintain proper product temperatures throughout order fulfillment.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to and place them in the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through POS and process credit card payments.
Substitute products when requested by customers or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phones and emails promptly and provide friendly, helpful service.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.