Aisles Online Shopper

Hy-Vee•Iowa City, IA

2d•Onsite

About The Position

Aisles Online Shoppers select and fulfill customers’ online grocery orders with care and precision. They choose high-quality products across all departments, including fresh produce and meat, and ensure orders are handled and stored at appropriate temperatures. The role involves working independently in a fast-paced retail environment while providing helpful customer service and meeting order deadlines.

Requirements

Commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Clear, professional, and friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Frequently stand and walk throughout a shift.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select high-quality groceries ordered online, including fresh products.
Select, scan, and bag items from all temperature zones while maintaining proper product temperatures.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the POS system and process credit card payments.
Substitute products upon customer request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phones and emails promptly and provide friendly, helpful service.
Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.