Aisles Online Shopper

Hy-Vee, Inc.•Marshall, MN

5d•$12 - $14•Onsite

About The Position

Aisles Online Shoppers fulfill online grocery orders by carefully selecting high-quality products across store departments, including fresh produce, meat, and pantry items. They help ensure orders are accurately and promptly prepared, maintain appropriate temperatures for products, and provide friendly customer service throughout the shopping and pickup process. The role is active and fast-paced, requiring independent work, attention to detail, and the ability to manage multiple tasks and deadlines.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Ability to communicate clearly and professionally with customers and store personnel.
Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Ability to frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select high-quality groceries ordered online, including produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones.
Maintain products at proper temperatures throughout fulfillment.
Place gathered orders in appropriately temperature-controlled storage and retrieve them promptly before customer arrival.
Cart orders to the customer pickup holding area.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through POS and process credit card payments.
Substitute products at customers' request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phones and emails promptly and provide helpful customer service.
Follow the company's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.