Aisles Online Shopper

Hy-Vee, Inc.•Muscatine, IA

6d•Onsite

About The Position

The Aisles Online Shopper selects and fulfills online grocery orders, choosing high-quality items across all departments, including fresh produce and meat. The role helps ensure customers receive orders with care, precision, and prompt service. It involves working independently in a fast-paced retail environment while staying active and managing multiple tasks and deadlines. The shopper provides friendly customer service throughout the store and through phone and email, monitors incoming orders, processes payments through the POS, and helps customers with substitutions and pickup. Orders and products must be handled and stored at appropriate temperatures. The position also includes following company and department guidelines and assisting with other tasks or special projects as needed.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across all departments.
Ability to communicate clearly and professionally with customers and store personnel in a friendly, approachable manner.
Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select online groceries, choosing high-quality produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones.
Maintain proper product temperatures throughout the fulfillment process.
Store gathered orders at the appropriate temperature and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the POS and process credit card payments.
Substitute products upon customer request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phones and emails promptly and provide friendly, helpful service.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.