Aisles Online Shopper

Hy-Vee•Springfield, IL

6d•Onsite

About The Position

Aisles Online Shoppers select and fulfill customers’ online grocery orders with care and precision. They choose quality products across all departments, including fresh produce and meat, and ensure items are handled and stored at the proper temperature. The role involves working independently in a fast-paced retail environment while delivering helpful, friendly customer service and completing orders promptly.

Requirements

Commitment to Hy-Vee’s mission and a genuine passion for providing an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Ability to communicate clearly and professionally with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select high-quality groceries ordered online, including fresh products.
Select, scan, and bag items from all temperature zones.
Maintain products at proper temperatures during fulfillment.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through POS and process credit card payments.
Substitute products when requested or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phones and emails promptly and provide friendly, helpful service.
Follow the dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.